Inside Sales and Customer Service Manager

As a leading manufacturer of Abrasive Blast Media, Foundry Products, Roofing Materials, and Specialty Aggregates, Green Diamond Performance Materials has led the industry with innovation, quality, performance, and unsurpassed customer support for more than 60 years.

We are growing—and we’re looking for a skilled Inside Sales & Customer Service Manager to lead our inside sales team and elevate our customer experience.

About the Role

The Inside Sales & Customer Service Manager oversees our inside sales team and ensures customers receive timely, accurate, and professional support throughout every stage of the order cycle. This role drives order accuracy, workflow consistency, communication excellence, and strong internal collaboration to support both customer satisfaction and revenue growth.

What You’ll Do

Quality

- Ensure timely and accurate processing of customer orders, quotes, and inquiries

- Oversee order schedules and coordinate with production, logistics, and operations to ensure on-time, error-free delivery

- Maintain strong documentation and communication workflows

- Develop and implement Standard Work to improve efficiency and reduce errors

- Analyze customer trends and purchasing patterns to support strategic decision-making

- Provide accurate pricing, reporting, and quote support to outside sales teams

Consistency

- Set team goals, KPIs, and service standards

- Monitor daily workflow, resource allocation, and coverage

- Create and distribute regular performance and customer metrics reports

- Ensure consistent communication practices, including proactive updates on orders and product availability

- Maintain accurate CRM data for accounts, opportunities, and leads

- Lead process-improvement initiatives across inside sales and customer service activities

Customer Service

- Supervise, coach, and develop the inside sales team

- Resolve escalated customer issues with urgency and professionalism

- Foster strong internal and external working relationships

- Support outbound communication with warm and existing accounts

- Partner with Sales Director to identify service-driven growth opportunities

- Deliver clear, professional communication that builds long-term customer relationships

What We’re Looking For

- 3–5+ years in customer service, inside sales, or sales operations - 1–3+ years of supervisory or team-lead experience

- Strong communication, organization, and time-management skills

- Proficiency with CRM platforms and Microsoft Office

- Manufacturing or distribution industry experience preferred

- Ability to thrive in a fast-paced environment with competing priorities

Why Join Green Diamond?

- Industry-leading reputation for quality and innovation

- 60+ years of stability and growth

- Collaborative, customer-focused culture

- Opportunity to lead a team that makes a measurable impact every day

How to Apply

Submit your resume and cover letter to Stephanie Walker at stephaniew@greendiamondpm.com

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

People with a criminal record are encouraged to apply

Work Location: In person