Inside Sales Account Manager

Power Sales Group Inc. is looking for an Inside Sales Account Manager to join our team. We are a manufacturer's representative firm specializing in sales of medium-voltage and high-voltage equipment.

The Inside Sales Account Manager position is an excellent opportunity for someone seeking a long-term career in a fast-paced environment. This role supports a seasoned outside sales team and involves no cold calling. It is a non-commission position.

Training is hands-on—we believe the best way to learn is to dive right in.

We are looking for individuals who thrive both in a team environment and when working independently. Successful candidates will demonstrate strong creative-thinking skills and the ability to think and act in a rational, analytical, and self-directed manner.

At our company, we succeed only when we combine our individual strengths with a strong team approach.

Job Duties:

· Manage and develop customer relationships through basic product knowledge and excellent customer service.

· Build and maintain manufacturer relationships while acting as the “middle man,” representing the manufacturer and acting as the customer’s advocate.

· Work closely with outside sales account reps, following their customized strategic sales approach for each customer.

· Prepare daily price quotes and bids according to customer’s needs and deadlines.

· Process customer orders and provide commercial and/or technical support, including communicating and expediting ship dates, and facilitating technical drawings for customer approval, etc. all by effectively utilizing company tools and support infrastructure.

· Resolving problems or complaints, including processing warranty claims and after-market support.

· Processing of quotes, order acknowledgments and invoices for all segments of our business

· Use and development of salesforce.com to enhance the sales process

· Manage a heavy volume of email in a conscientious manner to service our customers.

Requirements:

· College degree required

· 2+ years of customer service experience

· Solid knowledge of Microsoft Office Suite (Outlook, Excel and Word)

· Customer service experience is a plus

· Able to multi-task and proactively prioritize

· Acute attention to detail

· Aptitude for mastering new software applications, such as Salesforce.com

· Strong organizational skills

Skills or experience to set applicants apart:

· Demonstrable project management experience

· Previous Inside Sales or Account Management experience

· Electric Industry Experience

Benefits:

· Exempt salaried position

· Significant employer contribution to health insurance

· Paid vacation and holiday

· Casual and dynamic work environment

· Generous 401(k)

If you:

· Have an interest inworking as part of a team toward the common goal of understanding and meeting the needs of our customers.

· Are confident and take initiative.

· Take ownership for your role in a company and find ways to grow and help the company grow.

· Believe that good relationships are key to good customer service.

Power Sales Group, Inc. would like to meet to you!

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Health insurance

Work Location: Hybrid remote in Portsmouth, NH 03801