Infrastructure & Operations Senior Manager

The primary focus of this role is to use your Digital IT expertise to enhance the performance of the business and to enable its digital transformation strategy

Serve as the Digital IT leader within Technology and Digital Operations for strategy development, solution discovery, project implementation, and Digital IT support operations

Lead and manage the area team and vendors to develop and improve technology-enabled business capabilities while delivering reliable, high-performance Digital IT services

Identify cost and productivity improvements while increasing the value of the Digital IT investment portfolio and driving a long-term view on technology investments

Act as a technologist and a catalyst of digital transformation to increase business agility and enable the strategy of the company, as well as the key liaison for all Digital IT functions globally

Ensure fluid communication and nurturing partnerships between Digital IT and Business Processes while providing hands-on support to your teams and other business areas

Build and nurture strong relationships with business leaders to gain their active support for the transformation agenda while sharing visions and updates on how IT creates value and innovation for the organization

Develop and implement Digital IT roadmaps, such as projects and enhancements while developing solution concepts and business cases for new investments ensuring success within the organization

Create IT-enabled business capabilities to attain strategic objectives and manage the IT Solutions portfolio related to the business and Digital IT processes assigned

Oversee the launch of Digital Product and aid to maximize the positive impact on the organization while ensuring adherence to our reference architectures and standards while ensuring a smooth transition to the operation, and maintain functions

Lead and manage the team while providing active support for their personal development, as well as managing the budget, project portfolio, and KPIs

Build a strong relationship with IT strategic partners in managed service model and evangelize collaborations

Customer-Centric – Focus efforts to ensure internal and external customers thrive

Communication and Persuasion – Possess solid communication and persuasion skills essential to success in this position. You will represent the Digital IT group effectively and employ negotiation skills that build organizational consensus around a specific course of action while identifying communication barriers and taking action to facilitate mutual understanding.

Business Acumen – Acknowledge the impact of your actions in local and global contexts while working to generate sustainable value (economic, social, and environmental) for the organization. In addition, you should understand basic business processes and possess the ability to identify and develop workflows and process maps for continual improvement and waste elimination within the business.

Technical Expertise – Understand all IT functions, cloud technologies, and services in use, and become familiar with the current direction in the infrastructure market

Strategic Thinking and Vision – Possess a clear sense of the direction of the organization and understand what will create a competitive advantage for the business in the future. Distinguish tactical issues from strategic ones and take action while effectively translating strategic imperatives at the macro level into initiatives and priorities.

Simplistic Agility – Foster simplicity and agility to look for ways to streamline work and processes to become more effective and efficient while developing new ideas quickly

Global Perspective – Ability to successfully operate in a global IT organization bringing perspective to daily work while leveraging relationships, expertise, and opportunities across borders taking the company’s strategy and priorities into consideration.

Accountability – Take initiative and assume personal accountability and ownership for goals, outcomes, and deadlines holding others accountable for achieving individual and organizational objectives.

Analysis – Possess critical thinking ability and deal systematically with input from a variety of sources to suggest alternative approaches to unfamiliar situations or concepts, as well as strong analytical skills, including an understanding of business economics and financial resources.

Supplier Management – Possess the ability to engage and manage suppliers as needed for discovery, modeling, implementation, and support.

Bachelor's degree in computer science, MIS, or equivalent Technology discipline, and/or equivalent related experience

10 years of IT experience in infrastructure and operations

5 years of experience managing or leading teams

Experience in manufacturing companies is a plus

Experience working and managing outsourcing vendors

Experience working with international teams

Experience in a global, 24x7 environment

Strong knowledge of IT processes, IT functions (development, infrastructure, security, governance), and technology (cloud, big data, architecture, APIs)

Knowledge of Agile, Project Management, and Innovation processes