Information Technology - Help Desk Support Technician

Helix Traffic Solutions is a traffic control and work zone management group. The family of companies united under Helix Traffic Solutions provide quality, experienced traffic management services throughout the West, Southwest, Southeast, Northwest, Northeast and the Mid-Atlantic regions.

As an industry leader, we quickly and effectively respond to all traffic control service needs, expectations and project requirements. We provide a full suite of traffic management services aimed at providing solutions for projects of any size.

Job Overview

Helix Traffic Solutions is seeking a proactive and customer-oriented Helpdesk Support Technician to join our growing IT team. In this hybrid role, you will provide Tier 1 technical support for our internal users, assist with device and system deployment, and support daily IT operations across a dynamic and evolving environment. This position will serve as a front-line contact for technical issues, with a primary focus on Office 365, mobility, printers, password resets, laptop deployments, and user onboarding/offboarding.

This role also supports a hybrid workforce, including approximately 30 local users, and will occasionally include executive-level support. With our ongoing acquisition-based growth model, standardization is prioritized, but acclimating to divisional differences and growing ticket volumes is an evolving challenge you’ll help us manage.

Objectives

Responsibilities and Duties

User Lifecycle Management:

Documentation and Reporting:

Hybrid Work Expectations:

Executive and Local User Support:

Growth and Adaptation:

Qualifications

Technical Skills:

Experience:

Soft Skills:

Helix Traffic Solutions, LLC is an Equal Opportunity Affirmative Action Employer.