Information Officer Junior

Information Officer

Edmonton,AB

Contract

An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.

-Ensure client’s understanding of requirements and information, to empower the client to achieve their objective, if possible.

-Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.

-Log client contacts in ServiceNow for statistical and reporting purposes.

-Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.

Equipment requirements:

• In the event that, the Contracted Resource is directed to work in-person, the Province shall provide the requisite office space, Computer, furniture and office supplies. The Province shall continue to ensure that the Contractor’s resources have the necessary access and credentials to the Government of Alberta’s system.

Per worker model below this is a Onsite role.

Working Hours/location:

• Standard Hours of work are 8:15 to 4:30 with a 1 hr lunch break Alberta time,

Monday through Friday excluding holidays observed by the province.

• The Information Officer is required to be flexible and available for the potential of 24/7 shift work. This includes and is not limited to days, evenings, weekends, provincial/federal holidays, and overnight shifts