IT Field Support Officer

IT Field Support Officer

- Be part of a group that is safety driven and values inclusion

- Excellent work environment where people are valued and respected

- Permanent position based in Salt Lake City, UT

About the role

Finding better ways™ to provide the materials the world needs.

We are looking for an IT Field Support Officer – Americas who will play a crucial role in providing advice and operational support to solutions provided by group IT within Rio Tinto. This role contributes to the management and alignment of customer expectations against IS&T priorities to ensure seamless operational performance

This role will provide day-to-day management and support of IS&T for RTX Technical Applications and infrastructure to RTX employees in both office and remote location. Reporting to the Superintendent – Operational Support, you will be

- Overseeing End-to-End Technical Support: Delivering responsive, hands-on support for RTX systems, applications, and infrastructure, ensuring minimal disruption to business operations across diverse environments.

- Ensuring all on-premises IT equipment—whether in office hubs or remote field locations—is configured, maintained, and optimised for performance, security, and compliance.

- Acting as the primary liaison with external service providers and internal stakeholders to scope, implement, and support new or modified

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs—striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.

Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.

We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.

Rio Tinto participates in E- Verify to confirm work authorization. Please visit http://www.ucis.gov/ for more information.

Where can Rio Tinto take you?

You’re passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path.

Take a look at Katie’s career journey

- 2022 - Present

Manager Projects - Energy Development

Brisbane, Queensland, Australia

- 2021

Superintendent Operations Centre

Brisbane, Queensland, Australia

- 2020

Development / Drill and Blast Superintendent

Pilbara, Western Australia

- 2019

Deputy Quarry Manager

Pilbara, Western Australia

- 2018

Development Supervisor

Pilbara, Western Australia

- 2017

Senior Engineer of Drill, Blast and Survey

Pilbara, Western Australia

- 2016

Production Engineer

Pilbara, Western Australia

- 2015

Mine scheduler - 2 week planner

Pilbara, Western Australia

- 2014

Drill and Blast Engineer

Pilbara, Western Australia

- 2012

Graduate Mining Engineer

Pilbara, Western Australia

Working at Rio Tinto

Help us deliver the materials that make human progress possible.

The plane you’re flying in just landed. You fire up your phone and get your laptop out of the overhead bin. Immediately, you’re in work mode – thousands of miles from your office. Do you ever stop to think about all the materials that make life in the 21st century possible? At Rio Tinto, we discover, develop and deliver the materials that drive human progress. When you work with us, you’ll experience advantages you won’t find anywhere else.

Inclusion & diversity

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A commitment to inclusion and diversity

We’re committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity and value our differences for the strength and diversity they bring to our organisation.

Meaningful work

We’re industry innovators – driving responsible progress and exploring the boundaries of everything we do. And we work hard to leave a lasting, positive legacy for everywhere we work. Nothing could be more rewarding.

Opportunities for growth

With a business as expansive and diverse as ours, the opportunities for professional advancement are limitless. We’ll work with you to create a career plan, develop your skills, and further your education.

Excellent compensation and benefits

We offer great pay as well as a benefits package that recognises your contributions and provides you with everything you need to enjoy a truly rewarding life.

Safety

Though we’re continually focused on discovering, developing, and delivering the materials that make human progress possible, the safety and wellbeing of our employees have been and always will be our bottom line.

Inspiring people and an empowering culture

Whatever our individual roles, we’re each here to contribute to extremely important work. And we do it together. We inspire, encourage, empower and truly care for each other.

A commitment to inclusion and diversity

We’re committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity and value our differences for the strength and diversity they bring to our organisation.

Meaningful work

We’re industry innovators – driving responsible progress and exploring the boundaries of everything we do. And we work hard to leave a lasting, positive legacy for everywhere we work. Nothing could be more rewarding.

Opportunities for growth

With a business as expansive and diverse as ours, the opportunities for professional advancement are limitless. We’ll work with you to create a career plan, develop your skills, and further your education.

Excellent compensation and benefits

We offer great pay as well as a benefits package that recognises your contributions and provides you with everything you need to enjoy a truly rewarding life.

Safety

Though we’re continually focused on discovering, developing, and delivering the materials that make human progress possible, the safety and wellbeing of our employees have been and always will be our bottom line.

Inspiring people and an empowering culture

Whatever our individual roles, we’re each here to contribute to extremely important work. And we do it together. We inspire, encourage, empower and truly care for each other.

A commitment to inclusion and diversity

We’re committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity and value our differences for the strength and diversity they bring to our organisation.

Our application process

01

Apply

The first thing you’ll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We’ll also ask you to complete a few questions before you submit your application.

02

Undergo assessments

Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you’ll need to complete.

03

Interview(s)

Our interviews could be in person or online. It’s a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for.

04

Offers and checks

At this stage, we will let you know if you have been successful. If you have been, we’ll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for.

05

Join the Rio Tinto team

Once the checks have been completed, we’ll be in touch to talk with you about your start date and answer any questions you may have before you start with us.