HVAC & Fuel Night Dispatcher

Townsend Energy, Danvers, MA. Founded in 1931, we are the local name you can depend on for energy and HVAC for residential and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service; our customers are and will continue to be at the center of everything we do! We have an immediate opening for a Remote Night Dispatcher! The Night Dispatcher is responsible for coordinating and optimizing the delivery and service schedules for our heating oil, propane, gasoline, diesel, HVAC, and standby power generator divisions during the evenings. This position is an integral part of our operations team, working closely with drivers, technicians, and customer service representatives to ensure timely responses to customer requests and maintain seamless communication between various departments. Position: Night Dispatcher Work Type: Local Remote Hourly Rate: $25.00 - $28.00 per hour with a stipend of $115.38 per week Work Hours: Monday to Friday, 4:00pm to 12:00am midnight On-Call Schedule: 12:00am midnight to 5:00am Benefits : Medical Insurance with company contribution for individuals and family; FSA and HSA options Vision and Dental Insurance Basic Life and AD&D Insurance Long-Term Disability 401k with company match 80 hours of vacation accrued 9 Paid Holidays, including floating holidays Employee Assistance Program Company laptop Company Cellular Phone Other supplemental insurance options available Job Responsibilities: Handles incoming customer calls, emails, and inquiries during the evenings Ensures all customer service requests are promptly addressed and scheduled for appropriate action Facilitates immediate response and dispatch of technicians and personnel in case of heating, air conditioning, or generator-related emergencies during the evening. Plans and optimizes delivery and service routes to maximize efficiency, minimize fuel consumption, and reduce delivery times while considering driver and technician availability Update customers on delivery and service status accurately Accurately updates and maintain records of deliveries, service calls, and customer interactions in the company's dispatch software system What it takes: High school diploma or equivalent; additional education in logistics or related fields is a plus Previous experience in dispatch, logistics, or customer service roles is preferred Familiarity with the heating oil, propane, gasoline, diesel, HVAC, or power generator industry is advantageous Excellent communication skills and ability to remain composed under pressure Strong organizational skills, attention to detail, and ability to prioritize tasks effectively Proficiency in using dispatch software, GPS, and other relevant tools Availability to work weekends and holidays, as per assigned schedules Ability to lift up to 15 lbs. Learn more about us online: service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator