ITC Holdings Corp.

Human Performance Specialist

Novi, MI

full_time

About This Job

JOB SUMMARY

Possesses a deep understanding of Human and Organizational Performance principles to assist business processes and ensure successful outcomes across various departments. Focuses on event evaluation to ensure organizational learning. Learning from events guides business process improvements. Functions both technically and analytically, partnering with stakeholders at all levels to implement business-aligned solutions. Role requires a strong passion for continuous improvement and organizational learning. Establishes relationships with organizational leadership to analyze human performance events and create actionable plans for improved performance. Communicates complex issues, generates detailed reports, and manages multiple incident evaluations simultaneously with many departments. Promotes a learning-based philosophy to build upon lessons learned through collaboration and facilitation of the After-Action Review Committee.

ESSENTIAL DUTIES & RESPONSIBILITIES

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Facilitates a cross functional team of subject matter experts that review all human caused outage events and pertinent near misses on the transmission system to ensure consistency in causal and contributing factor identification.

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Works with Safety to integrate human and organizational performance principles into a focused learning strategy, encompassing communication, analysis, and learning from events.

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Tracks and trends event performance statistics to identify, promote and communicate methods for organizational human and organizational performance.

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Investigates, researches and makes recommendations regarding best practices with respect to human and organizational performance.

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Develops and delivers training on error reduction tools and implements event free performance improvement strategies for employees and contractors.

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Provides coaching to employees and training coordinators.

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Facilitates human and organizational facilitates Human and Organizational Performance training sessions and workshops across organization.

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Reviews procedures to identify and recommend improvements associated with performance vulnerabilities.

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Identifies and manages partnerships with external organizations, such as industry and professional partners to access additional expertise, share best practices, and participates in collaborative research or benchmarking initiatives related to Human and Organizational Performance.

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Recognized as an expert within the organization; requires specialized depth and/or breadth of expertise to interpret internal or external business issues and recommend solutions/best practices.

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Performs other duties as assigned.

REQUIREMENTS

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Bachelor's degree in Business Administration, Engineering, Organizational Management or relevant, equivalent experience and/or education.

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Minimum of four (4) years of experience in electric utility operations; electric transmission experience preferred.

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Previous experience as with incident investigation and event learning.

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The ideal candidate shall possess a strong understanding of human and organizational performance principles.

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Ability to draft reports and communicate event analysis findings effectively.

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Experience in course instruction and/or teaching preferred.

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Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

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