HR Service Center Representative

Ergon Inc. seeks a full-time HR Service Center Representative

to join our Human Resources team. The HR Service Center Representative is the primary point of contact for employees and/or managers seeking assistance with various HR-related inquiries and requests. This role involves answering employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject matter experts when necessary, processing requests, and ensuring that HR processes are executed efficiently and complying with company policies.

- Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management.

- Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management.

- Respond promptly to employee inquiries regarding HR policies, procedures, and benefits.

- Coordinate HR-related training sessions, workshops, and events as needed.

- Generate HR reports utilizing HR systems or other data management tools as requested.

- Assist in HR compliance initiatives, including audits, policy updates, and adherence to legal requirements.

- Provided support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc.

- Contribute to the continuous improvement of HR processes and systems as needed.

- Additional responsibilities as the HR Service Center organization expands.

HR Service Center Representative Qualifications

- Minimum of 2-3 years in HR with experience in handling employee inquiries and managing HR-related processes.

- Experience with HR systems. (SAP/Kronos/SuccessFactors a plus)

- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

- Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels.

- Excellent attention to detail and organizational skills.

- Ability to maintain confidentiality and handle sensitive information.

- Strong problem-solving skills and strategic thinking skills.

- Ability to prioritize and manage multiple tasks in a fast-paced environment.

- A proactive, team-oriented mindset with a customer-first approach.

Why Ergon Inc.?

At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes:

- Competitive pay

- 401(k) matching & profit sharing

- Health, Dental, Vision, and Life Insurance

- Short- and Long-Term Disability Plans

- Additional voluntary benefits

- Paid holidays, vacation, and sick leave

- Tuition assistance

At Ergon Inc., We Live By Our Core Values

- Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.

- Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.

- Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.

- Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships.

Come and join the Ergon team!

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

We are an EEO/AAP employer.

Employment offer contingent upon pre-employment drug test, background check, and MVR.