Delek US

HR Business Partner

Dallas, TX

full_time

About This Job

About OXXO USA

OXXO USA is committed to creating a people-first culture that fuels the success of our growing network of convenience stores. As we expand across the U.S., we’re building a team of passionate professionals who thrive in a fast-paced, service-oriented environment and are proud to support our frontline employees and store operations.

Position Summary

The HR Business Partner (HRBP) is a trusted advisor and strategic partner to store operations leaders and employees across the region. This role is hands-on, people-focused, and rooted in ensuring a consistent and fair employee experience. The HRBP will support day-to-day HR needs, lead employee relations matters, guide policy application, and help build a positive and productive workplace culture.

Key Responsibilities

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Serve as a frontline HR contact for operations leaders and employees; provide timely and supportive guidance on HR-related matters.

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Lead and conduct objective, thorough, and confidential employee relations investigations, working closely with leadership and Legal when needed.

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Interpret and apply HR policies consistently; offer clear recommendations and solutions that align with OXXO USA values.

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Provide coaching and support to leaders on employee performance, conflict resolution, and engagement strategies.

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Partner with operations teams to support staffing, onboarding, retention, and talent development efforts.

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Collaborate with other HR teams (e.g., Talent Development, Total Rewards) to deliver HR programs that meet business needs.

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Analyze trends and metrics to develop proactive solutions and improve employee experience and operational effectiveness.

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Support change management initiatives with empathy and a focus on communication and cultural alignment.

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Actively contribute to building a workplace that is inclusive, respectful, and aligned with OXXO USA’s values.

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Field travel to store and operations locations is required as needed to support investigations, leadership coaching, employee conversations, and ongoing HR partnership.

Qualifications

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Bachelor’s degree in Human Resources, Business Administration, or related field.

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4+ years of HR experience, preferably in a retail, operations, or multi-site environment.

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Strong knowledge of employee relations, employment law, and HR best practices.

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Proven ability to build relationships and influence across all levels of an organization.

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High emotional intelligence with excellent interpersonal, listening, and problem-solving skills.

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Bilingual (Spanish/English) is a strong plus.

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Ability and flexibility to travel to various field locations based on business need.

Why Join OXXO USA

At OXXO USA, our people are the heart of everything we do. You’ll be joining a growing team that values support, accountability, and partnership. In this role, you’ll have a direct impact on our store teams and the employee experience as we grow our footprint across the U.S.

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