General Manager

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: General Manager, Ontario East (Renfrew, Peterborough, Ottawa, Leeds)

Status: Full Time, Permanent

Department: Field Operations

Business Unit: Enercare Home Services

Location: Flexibility exists to be based across several Enercare locations in Ontario East

Summary:

Reporting to the Vice President, Field Operations, the General Manager will be responsible for sales, services, installation and all other strategic and operational activities within a geographic region. As key member of Enercare’s Field Operations team, the successful candidate will be leading a business with both revenue and cost responsibilities and top line revenue ranging from $50-$100MM. The General Manager is charged with achieving budgeted financial performance and profitable growth for the region while assuring safety, quality, and customer service excellence. We are looking for a forward-thinking, commercially focused leader, with a minimum of 10 years progressive management experience. You have earned a reputation for delivering on your commitments and exceeding expectations through your ability to deliver results, through your hard work and your drive to succeed.

Accountabilities:

Health, Safety, and Environment

- Ensuring HSE policies, procedures, and practices are understood and deployed throughout the business

- Intervening if an unsafe act or condition is witnessed

- Identifying and communicating HSE hazards

- Providing resources to support HSE requirements and implement controls

- Ensuring HSE objectives and targets are met

- Supporting our HSE Management System

Leadership and Advocacy

- Lead an organization of approximately 50-70 employees including a team of Field and Sales Managers, front line field technicians and installers as well as any direct or indirect reporting relationships with back office personnel supporting the region.

- Motivate, direct and coaches a regional team to ensure operations consistently meet and exceed standards for the region.

- Responsible for leadership and integration of all functions and processes within the region; employee engagement, people development, HS&E +Wellness, and talent management.

- Manage and build relationships with union representatives to establish and maintain effective and positive labor relations.

- Provides leadership to the region by establishing a clear agenda and high standards (performance culture, with a focus on efficiency)

- Creates a supportive and challenging environment to further others’ to achieve and develop skills and capabilities

- Regularly assesses performance against objectives and targets and make adjustments necessary to overcome shortfalls and ensure delivery

- Demonstrate strong knowledge of the business; can understand and explain the key drivers of performance and the linkage between the KPIs of the business and the overall financial return

Planning and Strategy

- Establish and foster a behavior based safety culture.

- Responsible for managing and growing a regional business, selling our entire suite of products and offerings including protection plans.

- Create and implement a business plan to achieve growth and exceed plan top and bottom line performance.

- Responsible for driving overall efficiency and effectiveness within the operations by identifying and evaluating key cost drivers.

- Develop local strategies to drive business generation.

Customer Delivery

- Responsible for Customer Satisfaction measures for the region, both internal & external

- Oversee the continuous development of a customer centric culture that focuses on delivery of exceptional customer service while also seeking to maximize customer value

- Drive customer focus, empowerment and accountability at all levels throughout the team

- Ensures effective resolutions of customer complaints to ensure customer retention and loyalty

- Mange the region in line with brand strategy, customer satisfaction guarantees, while maintain Enercare’s core values and standards

Qualifications:

- Professional designation, preferably a MBA with 10 years of progressive management experience

- Broad functional (GM) knowledge and industry experience

- Exceptional leadership and communications skills

- A personal style that is viewed as collaborative (not abrasive or arrogant)

- Track record of continuous operational process improvement and implementation in an operationally complex environment – you use a well-supported fact-base to support your arguments/recommendations

- Strong leadership and management capabilities working in a business of similar size

- Experience working with Senior Executives providing strong financial expertise combined with strategic thinking – you can influence through demonstration of your competence and confidence

- Strong communication skills, both verbal and written – a confident presenter, be it to a CEO or in a group forum. Able to simplify complexity, in order to communicate key messages to key stakeholders

- Intellectual and commercial agility is required due to the fast-paced, changing environment

- Experience with third-party negotiations (M&A or value dispute) would be an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.