Fulfillment Specialist

We are currently seeking a talented individual for the position of Fulfillment Specialist. The successful candidate will Support Mail Services and is responsible for providing reproduction services of printed and/or electronic documentation, and other related services. Provides expertise-consulting services in support of business unit objectives.

Date Posted: 06/2/2025

Date Expires: 06/16/2025

Testing Date: TBD

Interview Dates: TBD

Candidates selected for testing will receive a confirmation email at the email address provided on the application as notification of the scheduled date and time of the testing session. Dates are subject to change based on business needs, weather and unforeseen circumstances.

Please complete the online application on the company Intranet under My HR or at www.tep.com under the careers link. If you have any questions, contact Aaron Brown at aaron.brown@tep.com

Must have a valid, up-to-date, Arizona Driver's license and be able to maintain

Ability to work independently with little supervision

Ability to multi-task and set priorities

Ability to maintain confidential material

Ability to compromise and accept differences

Ability to isolate problems and exercise solid business judgment, regularly base decisions on facts

Ability to proof and detect quality problems

Ability to work under pressure (time constraints)

Knowledge of High Production Copier/Printing Systems preferred

Ability to lift up to 50 lbs.

Behavioral Based Interview

The interview is a behavioral based interview incorporating our Core Competencies. In this process we believe that past behavior is the best predictor of future behavior and more recent behavior is a better predictor of future behavior than older behavior, and that long-standing trends are better predictors of behavior than isolated incidents. We therefore have patterned the questions during the interview to solicit behavior patterns that indicate with high predictability whether the candidate can perform the job as required. This type of interview is different than those that you may have taken in the past.

Core Competency Outline

Considers the financial implications for each decision you make.

Demonstrates an understanding of the cost pressures inherent within our business and is able and willing to take action accordingly.

Seeks out new learning opportunities as well as sharing, identifying and acting on lessons learned from successes and failures.

Sincerely, willingly and continuously reaffirms key goals or values.

Helps detect and resolve team breakdowns resulting from change.

Learns and develops new skills or behaviors to adapt to constant, sometimes turbulent change.

Shows a willingness to take calculated risks to accomplish project deliverables.

Shows flexibility with current procedures to effectively achieve a business result for a customer.

Improves performance by applying concepts from other situations to a new situation.

Is determined to succeed and maintains focus in the face of the challenges.

Be able to discuss the Core Competencies.

Responsible for compiling, mass production and distribution of material including but not limited to: financial reports, training and instruction manuals, board reports, presentations, forms, marketing material, etc.

Understands production operations processing documentation.

Prepares accurate and detailed problem information on equipment, software and operational problems.

Demonstrates competency in the operation of copiers and related equipment such as: binders, cutters, folders, saddle stitchers, labelers, and staplers.

Review and set priorities on job requests. Monitor quality of all jobs performed.

Perform adjustments, minor maintenance and clean-up of equipment in area of responsibility.

Administer and maintain electronic versions and inventory control of all corporate standard forms. Print replenishments as needed or on demand.

Utilize the Electronic Document Management System (EDMS) to store, track and maintain information associated with financial and operational reports, including UniSource, TEP, UNS-Electric and UNS-Gas.

Assign appropriate properties to metadata and securities within EDMS. Ensure versioning captures record lifecycle (i.e. development, review, and approval of forms & documents).

Utilize proprietary software/applications to create complex jobs to effectively maximize utilization of digital equipment.

Order and maintain inventory of supplies and specialized goods for assigned area.

Compile data and create and maintain spreadsheets, and prepare, create, print and edit statistical, operational, and other specialized reports.

Delegate work, as needed, to other employees and train them on how to perform the work.

Recommend changes in processes to increase effective use of automation and ensure quality results.

Research and resolve routine inquiries from customers, vendors, agencies and staff about area processes, functions, and status of work requests.

Coordinate projects and requirements with other departments and outside agencies to meet customer requirements and deadlines. Serves as liaison between Reproductions and other departments.

Evaluates the best and most cost-effective solutions and methods to meet customer requirements and deadlines.

Troubleshoots problems and recommends changes in processes to increase effective use of automation and ensure quality output.

Perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.

Business English, punctuation, grammar and spelling

Knowledge of Computer Processing Concepts

Knowledge of Graphic software (such as: Adobe Acrobat Professional, Impose/Compose, Fiery/EFI, MS Publisher)

Must possess the skill of multitasking

Excel, PowerPoint, and Word

Prioritizing and scheduling assigned work

Coordinating resources and advising customers

Operating reproduction and related equipment (copiers, bindery, folders, saddle stitching, cutting, labeling, and stapling)

Effectively communicating both orally and in writing with all-level employees

Researching inquiries and interacting with customers and vendors and providing customer service

Excellent problem solving and decision making skills

Monitoring quality of work performed

Maintaining confidential information and exercising solid business judgment

Ability to lift up to 50 lbs.

Ability to work, rotating shifts with minimal supervision

All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.