Field Service Technician

Job description

OUR COMPANY

A pioneer in food processing systems, we are a Toronto-based company that develops, manufactures, and markets the ORCA digester; a machine that sustainably processes solid food waste into wastewater. Our onsite waste digestion equipment allows customers to dispose of organics right at the source, effectively eliminating the need to truck the waste to landfills. ORCA eliminates the production of methane gas, reduces emissions related to the transportation of waste, and provides meaningful cost savings for customers. We also offer an extensive service plan to ensure customers get the support and attention they need.

THE POSITION

The field technician position involves servicing and maintaining our organic digesters at various locations throughout the Vancouver area. The ideal candidate is someone that is a self-starter, who takes pride in their fleet of equipment and goes the extra mile to ensure their customers are happy and well taken care of. Service calls must be attended to within 48 hours of the dispatch being received and maintenance visits are bound to a pre-set schedule. This is as much a customer service position as a technical one.

JOB DUTIES

The primary responsibility of this role is to maintain and repair equipment to company standards in your service area while maintaining relationships with new and existing customers. You will be responsible for completing accurate reports on the ORCA technology at every job site, including taking photos of the units, punctuality, reliability, and professionalism are essential in the role. Repairing and refurbishing equipment that has been returned to the warehouse. Other tasks may be assigned as needed.

REQUIRED SKILLS

- Basic mechanical, electrical and plumbing knowledge

- Experience in troubleshooting and executing repairs

- Self-motivated and able to work with minimum supervision

- Proven ability to assess urgency and appropriately prioritize

- Able to maintain composure in a fast-paced, high-volume environment.

- Friendly and professional

- Ability to build and maintain working relationships with customers

- Ability to multitask handling multiple customer accounts

- Willingness to handle and remove decomposing food waste

- Must be able to respond quickly to customer / equipment issues.

- Must be able to lift 80-100 lbs on a regular basis

- Must have a valid driver's license and access to a reliable vehicle

- Must be available to assist in after-hours emergency situations

- Occasional travel within USA may be required

- Strong oral, written and verbal communication skills in English

COMPENSATION

Permanent full-time position with set hours, some overtime may be required

APPLICATION

Please submit an updated copy of your resume and a brief cover letter for consideration. Preference will be given to candidates who can demonstrate competency with mechanical repairs and customer interaction.

Job Type: Full-time

Benefits:

- Paid time off

Schedule:

- Monday to Friday

- On call

- Weekends as needed

Experience:

- Service technician: 3 years (Preferred)

- Mechanical knowledge: 1 year (Preferred)

Willingness to travel:

- 75% (Preferred)

Work Location: On the road

Job Type: Full-time

Schedule:

- Monday to Friday

- On call

- Weekends as needed

Experience:

- Field service: 3 years (Preferred)

- Mechanical knowledge: 3 years (Preferred)

Ability to Commute:

- Vancouver, BC, Surrounding Area

Ability to Relocate:

- Vancouver, BC, Relocate before starting work (Required)

Willingness to travel:

- 100% (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Extended health care

Work Location: On the road