Field Service Technician

Summary

Quantum Lifecycle Partners LP is the leading and largest vertically integrated IT Asset Disposition & Recycling processor in Canada. We are committed to enabling safe and secure reuse of electronics, responsible recycling of electronics to divert waste from landfills, and recovery of natural resources from obsolete electronics.

We are looking for a Field Service Technician that registers, discovers, and evaluates electronic equipment (PC’s, laptops, printers, monitors, services, etc) and performs inventory control including Approved Certified Data Destruction (CDD) of laptops, oversize equipment, PC’s, loose drives, networking gear, telecom equipment, often at off-site locations.

Your responsibilities would include:

- Focus on completing service calls promptly and efficiently, ensuring that communication is maintained with clients.

- Prioritize requests for support service keeping in mind service level requirements and available manpower.

- Provide feedback to Operations Manager on potential Customer situations.

- Lifting and moving hardware/equipment at client sites

- Provide additional support to other Field technicians as required.

- Attention to detail on all aspects of service delivery in order to exceed expectations.

- Daily travel to client locations up to 100km will be required.

- Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, repair, installation, removal.

- Manage all on-site services, deinstallation and installation of the IT assets, maintenance works within the assigned territory and conduct client demonstration when required.

- Collaborate closely with technical team to resolve technical issues.

- Respond to customer complaints timely and effectively to meet sales goals.

- Maintain confidentiality of all Customer, Supplier and Company information.

- Participate in training as required and apply knowledge gained through training on the job.

- Ensure to work with / use security measures, procedures and devices as required.

Your qualifications and key skills:

- Post-Secondary Education or Electronic Technician Training from a recognized institute (CompTIA A+, CompTIA Net+)

- 1-3 years working hands-on with electronic hardware.

- Valid G Class License with clean Driver’s Abstract

- Must possess hardware/software troubleshooting skills combined with good written and oral communication skills.

- Working knowledge of video conferencing systems.

- Knowledge of general networking protocols, specifically TCP/IP and IPX/SPX

- Experience with multiple network topologies.

- Experience using and installing diagnostic and backup software.

- Experience in servicing PC’s, and file servers by manufacturers such as Compaq, IBM, Lenovo, Dell and HP; and in servicing Multi-function Printers by manufacturers such as HP, Lexmark, Ricoh and Samsung

- Experience in providing support on popular application software required.

- Excellent customer relations and communication skills are mandatory.

- Self-reliant and independent, able to successfully manage/schedule workload in a fast-paced environment with high call volumes.

- Able to lift and move hardware (up to 50lbs) and other equipment on own at client sites.

- Comfortable with detailed documentation- reporting

- Workload in a fast-paced environment with high call volumes.

Additional assets would include:

- A+ certification is an asset.

- CCNA an asset

- OEM certifications (Lenovo, HP, Compaq and IBM), Network+, MCSE, Server+ certification an asset

Your environment would include:

- High volume of heavy equipment traffic

- Fast paced warehousing, manufacturing environment, Data centre

- Occasional outdoor work in some settings

- Physical demands vary based upon the size of the equipment and location

- Wearing of required PPE: safety glasses, gloves, and shoes

We offer:

- Company paid Extended Health & Dental Benefits

- Disability & Life Insurance

- Company RRSP matched up to 4%

- 3 Weeks Paid Vacation

- Employee Family Assistance Program

- Education Reimbursement Program

- Employee Purchase Program (up to 20% off on Qnovum.ca)

- Opportunity to play a part in protecting the environment and contributing to sustainability.

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted.

Quantum is also committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Quantum offers a unique insight into the E-waste industry, with its fast-paced and ever-changing environment!

To learn more about us, visit: www.quantumlifecycle.com