HOLT Group

Field Service Technician- Texas First Rentals

LocationVictoria, TX
Job TypeFull-time

About This Job

Job Summary: The Field Service Technician performs maintenance and repairs complex mechanical, electrical, hydraulic, and diesel systems on a variety of rental and customer equipment and tools while using a high degree of independent judgment located at an off-site, field location. Responsible for communicating repair options to customers, ordering correct parts, and completing the repair in an efficient, timely manner to satisfy customer needs and achieve department profitability goals.


Essential Functions

Advises customer of problem areas and recommend repair solutions, gain customer approval, and order appropriate parts to repair equipment promptly
Prepares machine for service work utilizing proper safety procedures (locks, blocking, lock-out procedures) to avoid injury
Troubleshoots and diagnoses equipment malfunctions and failures
Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling
Rebuilds, repairs, reconditions and maintains equipment and components
Maintains good customer relations and support; communicates customer needs to shop management
Plans and controls cost of repair jobs
Completes parts orders and identifies parts for return
Maintains company equipment – keeps it in good, clean, and orderly condition
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Works overtime as required by workload and customers’ needs
Updates job knowledge by participating in educational opportunities, e.g., ProTech Technician Training Paths
Performs other duties as assigned


Knowledge, Skills, And Abilities

Knowledge of dirt-engaging equipment, aerial, and lifting equipment
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
Operation and control skills - Controlling operations of equipment or systems
Equipment selection skills - Determining the kind of tools and equipment needed to do a job
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions
Ability to operate hand tools, power tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
The ability to read and understand information and ideas presented in writing
The ability to listen to and understand information and ideas presented through spoken words and sentences


Education And Experience

More than five years of work-related skill, knowledge, or experience is preferred
High school/equivalent diploma or trade school diploma preferred


Supervisory Responsibilities

This position has no direct supervisory responsibilities but does serve as a coach and mentor for lower-level technicians


Travel

Frequent travel to customers’ location
Valid driver’s license


Physical Requirements

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 50 pounds
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climbing up and down ladders
Be able to safely maneuver and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work


Work Environment

Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Noise level may be loud at times
Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
Significant time spent in confined spaces and high places


Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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