Experienced Field Service Technician - EXPER004795

Experienced Field Service Technician Resident of Questa NM Area

($3,000 SIGN-ON BONUS) - EXPER004795

$3,000 SIGN-ON BONUS TO QUALIFIED CANDIDATES

Would you like to be part of a focused, dedicated team? Do you want to

work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive

training and employee development along with an opportunity to grow your

career and thrive under Wagner s reputation for excellence. We offer

excellent benefits and supply you with the tools you need to maximize your

potential and grow within Wagner.

Benefits Include

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8

company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K and Roth 401K , eligible employees can receive a

company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU- Citizens Equity First Credit Union - Employees have access to services

include payroll deductions savings, accounts, loans, VISA card, and more.

Additional Benefits include: Unum Supplemental life Insurance, Aflac

Critical Illness + Accidental Insurance, ID WatchDog and discounted

employee phone plans.

The Experienced Field Service Technician works with some direct supervision in

diagnosing, troubleshooting and repairing heavy equipment at the

customer s site in a manner that reflects the company s vision of working

as One Professional Team.

Pay Rate: $36.50 - $52.60 per hour.

This will be a resident technician of Questa New Mexico

Pay is dependent on education and experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities

To Perform These Essential Functions.

Maintains truck and crane inspection logs on a daily basis

Completes CAT service reports daily that are legible, have proper grammar

and sentence structure, and appropriate SIMS code

Transmits photos, timecards, service reports, and other information

through e-mail

Maintains good customer records on jobs that have been assigned

Maintains credit card receipts for accounting purposes

Works with the Service Department, Product Support Representatives, and

Sales Department to meet all of the customer s needs

Communicates with customers on the diagnosis and status of repairs, parts,

and other concerns

Teaches and coaches other technicians in the field

Promotes Wagner Equipment Co. to customers

Accurately troubleshoots and repairs CAT equipment the first time

Reads, understands, and applies electrical and hydraulic schematics to

repair work

Safely rigs or hooks components for lifting

Removes, repairs, and installs major components in varying configurations

of equipment

Maintains tooling in good working order as per MSHA and OSHA regulations

Makes determinations in the field on warranty repair and guidelines,

communicating decisions to customer and dispatcher

Maintains service vehicle in safe and good repair

Other duties as assigned by manager

Required Education And Experience

High School Diploma or GED

Relevant CAT related courses

5+ years experience servicing heavy equipment

1+ years administrative/clerical experience

3+ years customer service experience

3+ years sales experience

Additional Eligibility Requirements

DOT Health Card

Class D Driver s License

MSHA License

Physical Demands & Competencies

Standing, walking, talking, sitting, use of hands & hearing

Ascending or descending ladders, stairs, etc.

Heavy work that includes lifting and/or moving objects up to 100 pounds or

more

Data Entry, telephone, reading/writing, reasoning, organizational,

communication & math skills

Safety & Product Knowledge

Basic Knowledge of Microsoft Word and Outlook

Intermediate Knowledge of DBS

Intermediate Knowledge of ET/SIS/SIS Web/STW

Ability to work independently with little or no direction

Well-rounded know edge of CAT equipment

Work Environment

Noise: Loud

Indoors and Outdoors

Travel Requirements

75%- 100%