Field Service Technician

Matodi is a fast-growing supplier of machinery and consumables for the flat glass industry. More than just another machine and tool distributor, Matodi connects our customers to the best glass fabrication brands in the world.

Matodi is seeking a full-time Field Service Technician to join our team to provide customers with hands-on industrial equipment installations, repairs, and troubleshooting services in the field. As a secondary responsibility, the Field Service Technician will provide telephone and email technical support to customers from our office when not traveling. Travel will be in the continental United States as well as Canada. Occasional trips to Europe will be required for training on our products. This role will require travel approximately 50-75% of the time.

Required skills include:

- Customer technical support (at customer locations & in-office)

- Industrial machinery installation and commissioning (hands-on)

- Machine final assembly after delivery

- Machine setup and test

- Operator training

- Technical documentation of work performed

- Customer acceptance

- Troubleshoot industrial equipment electrical systems

- Troubleshoot machine electronic, mechanical, pneumatic, hydraulic, and other systems

- Able to work with PLCs and CNC computer systems and software

- Excellent written and verbal communication skills and ability to effectively work with all levels of customer’s organization with the appropriate technical and business acumen.

Experience:

Previous experience installing, repairing, and troubleshooting industrial equipment and related products is required. We are willing to train the successful candidate on the products we sell and support.

Other requirements:

The successful candidate must be able to travel on short notice without restrictions, possess a valid driver’s license, a valid US passport, and be able to pass a drug test.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

Work Location: In person