Field Service Dispatcher (CMD-3393)

Scope of Work:

Supervise, answer, and schedule service calls for 10-15 (min) Field Service technicians.

Verify customer has account or obtain credit and/or credit card information (from time to time). Quote estimates for service repairs. Open and close work orders. Review time card entries to work orders.

Primary Job Responsibilities:

· Answer customer requests for Field Service repairs and schedule a min. of 10-15 Field Service technicians.

· Follow-up with customers and technicians to make sure WPI is providing a superior service.

· Review oil sample history and technical information for repairs.

· Take calls for service from internal and external customers.

· Direct service technicians daily work.

· Review open jobs to assess scheduling and completion.

· Assist Billing Clerk with closing and billing jobs.

· Oversee securing and delivering parts for Field Service department.

· Promote good welfare among the company and its’ divisions.

· Perform other duties as assigned.

Minimum Qualifications:

· Must have a minimum of 4 year(s) previous experience.

· High School Diploma, G.E.D. or equivalent.

· Prefer bilingual (English/Spanish) speaking and writing skills.

Requirements: Knowledge, Skills and Abilities (KSAs)

· Must have a working knowledge of the above titled position and how it relates to t

the overall business and its’ objectives.

· Must meet goals and objectives set forth by the company.

· Must conform to policies and procedures set forth by the company.

· Must have current driver’s license and acceptable driving record per WPI insurance carrier standards. (ONLY IF JOB REQUIRES)

· Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation. (ONLY IF JOB REQUIRES)

· Must be able to lift pounds. (ONLY IF JOB REQUIRES)

· Must be able bend and twist several times a day.

· Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.).

· Must be dependable and able to work independently.

· Must maintain good client relations.

· Must maintain a professional appearance.

· Must promote and maintain a clean, neat and safe work environment.

· Must have the ability to work flexible hours, days, and weekends (as necessary).

· Must have the ability to supervise and motivate others.

· Must have the ability to effectively evaluate others.

· Must protect the company assets and interest.

Working Conditions:

· Typical hours of work Monday through Friday; a.m. to p.m.

· Office indoor and outdoor work.

Job Type: Full-time

Pay: From $29.00 per hour

Expected hours: No less than 40 per week

Benefits:

Schedule:

Education:

Experience:

Ability to Commute:

Ability to Relocate:

Work Location: In person