Field Network Administrator

Field Network Administrator

Plymouth, NH

Language

Department

Telecommunications

Location

Plymouth, NH

Position Type

Full Time

Salary

$97,581.92-110,800.30

Requisition

2025-50

Date

2025.10.10

Description

The Position:

Reporting to the Field Network Supervisor, the Field Network Administrator works collaboratively to deliver secure, reliable field network infrastructure that enables a variety of workflows, which allow NHEC staff and field devices to function and communicate effectively, securely, and efficiently.

Responsibilities:

- Manage the day-to-day activities associated with the lifecycle of field networking systems and components, such as routers, switches, cellular modems and other supporting equipment to include implementation, configuration, management, troubleshooting and maintenance.

- Respond to support requests from the NHEC Service Desk and NHEC Operations staff.

- Maintain field facilities such as tower sites and shelters to include supporting systems.

- Participate in the design and lead the implementation of the field network architecture.

- Technical lead for departmental projects from initiation to completion.

- Provide guidance and high-level technical support to Field Networking staff. Promote technical excellence by coaching and training Field Network and NHEC team members.

- Coordinate activities of field network technicians. This includes day-to-day workload and project assignments, responding to and prioritization of work orders and tickets, and ensuring that documentation is updated as required.

- In conjunction with Field Network Supervisor, implement and manage backup, recovery tools and processes.

- Work closely with the recovery group to resolve communications issues in the field and to support response efforts when the Incident Response Plan is activated.

- Develop and maintain detailed technical documentation according to NHEC IT department standards.

- Maintain current and accurate inventory of Field Networking capital equipment, software applications, and contracts.

- Support Field Network Supervisor in team operations and support. Assist with management and prioritization of project list. Proactively alert Field Network Supervisor of issues that could improve Field Network procedures or systems that are not being addressed with the current projects list. Assumes role of Field Network Supervisor in their absence.

- Assist the Field Network Supervisor in strategic & budgetary planning and management of department finances. Participate in RFP and business case process as needed.

- Manage and engage with contractors and equipment vendors used by field networking.

- Participate in on-call rotation.

- Ensure field network systems adhere to NHEC’s security and safety requirements,

- industry best practices, and government regulations. Participate in department safety meetings, adhere to Employee Safety Rules and Procedures, recognize at-risk behaviors and conditions, and take corrective action or provide feedback.

- Perform radio frequency (RF) interference mitigation (power line interference and interference to NHEC equipment) as needed.

- Pursue continuous improvement of network systems and processes.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education and Experience:

- Associate degree in Information Technology, Computer Science, or related field plus 4 years’ experience in similar role required or 6 years of progressive experience in lieu of degree. Comparable military training or an associate level Network certification, such as CCNA, will also be considered as experience.

- Strong critical thinking and problem-solving skills.

- Excellent written and verbal communication abilities.

- Highly organized with proven productivity and efficiency.

- Demonstrated project management skills, including task, time, resource, and risk management.

- Proficient in computer and office software for effective organization and communication.

- Extensive knowledge of networking concepts and protocols.

- Solid expertise in switching and routing administration.

- Must possess and maintain a valid Driver’s license and must meet the carrier standard for insurability

- Ability to obtain and maintain a NH DOT medical card.

Preferred Education and Experience:

- Bachelor’s degree in Information Technology, Computer Science, or related field.

- Knowledge of electrical utility industry.

- Knowledge of broadband technology.

- Strong background in networking technologies such as Cisco Systems or Juniper.

- Knowledge of industry standards such as BICSI, Motorola R56, TIA, NIST

- Practical understanding of fiber, microwave, ethernet radio, land mobile radio and leased circuits such as ELAN and MPLS.

- Experience with deployment and support of any of the following systems: microwave and towers, field networking, SCADA, AMI, and land mobile radios.

- Experience and/or certification in security technologies and best practices for field networking

All NHEC Staff:

Embody NHEC core values and encourage others to do so as well.

- Power Restoration

- Assistance with power restoration is required of all employees.

- Employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties.

- Such assistance may require working nights, weekends and holidays which may involve considerable extra hours.

- In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.

- Safety

- Safety shall be an integral part of every employee’s job and includes being proactively aware of potential hazards not only to themselves but also their co- workers and general public.

- Safety is at the forefront of everything we do at NHEC, therefore becoming ingrained within our culture. NHEC is committed to the safety of our employee’s, members, and general public.

- Professional Development

- Take proactive steps towards personal and professional growth, seeking out opportunities for skill enhancement and staying abreast of industry trends.

Working Conditions:

Must be able to work inside and outside. Outside work may require walking considerable distances over flat, mountainous, and thickly wooded terrain. The position is subject to work under adverse weather conditions and work-related hazards. Same day travel for support activities within the NHEC service area is frequently required. Occasional overnight travel for some types of work and training opportunities may be required.

Normal work hours are 5 days a week, 8 hours a day, with some occasional after hours and weekend work required for Field Area Network and Communications infrastructure restoration efforts and routine operation and maintenance activities.

Will be required to work long hours on occasions, especially during major system outages. Limited travel required in the performance of work responsibilities and representing NHEC at various professional and association meetings.

- ADA physical and environmental factors.

- Prolonged sitting or standing

- Physically able to walk for extended periods of time in varied conditions, use hand tools, test equipment, carry workloads of 50lb, and work on ladders at heights of up to 40ft.

Additional Information

Review of applications will begin October 17, 2025, and will continue until the position has been filled, or otherwise closed. Please be prepared to provide a resume and cover letter to complete your application. Any application not containing a resume and cover letter will be considered incomplete.

Compensation:

NHEC views compensation in a holistic and transparent manner. We are committed to providing our employees with work-life integration, generous time off, comprehensive health and retirement benefits, and additional programs that enhance our employees and members lives.

The targeted salary range for this position is $97,581.92-110,800.30 with anticipated pay for new hires between the entry and midpoint of this range and could vary above and below the listed range. Pay is based on non-discriminatory factors including but not limited to work experience, education, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of NHEC’s total compensation package for employees.

The Organization:

Headquartered in Plymouth, New Hampshire, NHEC is the largest member-owned electric cooperative in New England, providing electric utility service to consumers and businesses in 115 communities throughout New Hampshire. There are 220+ employees serving our members, which is at the heart of everything we do and every decision we make, and our mission is to provide our members access to affordable, reliable electric service options that support and simplify their lives. The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through renewable energy, distributed energy resources such as solar arrays and battery storage, energy efficiency, electric vehicles, and energy-related apps on smart devices.

There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds. It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all. Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us difference. We invite you to learn more about the impact you can have by exploring our website at www.nhec.com.

EEO Statement:

It is NHEC’s policy to provide equal employment opportunities for all applicants and employees. NHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, military service, marital status, sexual orientation, gender identity or expression, genetic information or any other status protected by applicable law.

NHEC will make reasonable accommodations for qualified applicants and employees with disabilities.

FLSA Classification: Exempt Job Classification: Individual Contributor Pay Grade:11

Non-Union