Field Installation Technician

About Company:

A&D Technology was founded in 2005 as an American subsidiary of A&D Company, Ltd., a global testing and measurement equipment manufacturer with headquarters in Tokyo, Japan. The goal was to bring A&D Company’s testing and measurement expertise into the automotive engine and powertrain development market. A&D Technology is headquartered in Ann Arbor, MI, and is a global provider of automotive, battery, and eMobility testing and development solutions for simulation, control, automation, calibration, prototyping, analysis, and lab management. Our software and hardware testing solutions include BMS/Motor/Engine HILS Systems, Tire & Emissions Testing Equipment, Vehicle Measurement Systems, Combustion Analysis, Dynos and Controllers, and more!

Life at A&D is a laid back business casual environment. We want people who work at A&D to enjoy the company of others and collaborate in their roles. We believe strongly in the principle of “honmono” and try to incorporate these characteristics into our daily work life. We want a good company culture and people that believe in enjoying their workday. If this interests you, become a part of our team!

A&D Corporate Philosophy and Core Values

Honmono

Innovation & Improvements

Integrity

Ownership & Action

Collaboration

Customer Focus

About the Role:

The Field Installation Technician performs simple and more complex installations and commissions; maintains, calibrates and resolves complex technical problems. Provides support to members of the Assembly and Installation team; may help them complete their assigned work when issues arise. Delivers professional and customer-oriented services according to defined processes and contributes to continuous improvement of products and services by providing feedback. Consults with customer regarding pre- and post-installation support.

Required Knowledge/Skills/Abilities:

+ Proficient electrical troubleshooting skills and the ability to understand electronic schematics and electronic part documentation. + The ability to read and interpret assembly drawings, wiring diagrams, schematics, technical instructions, Bills of Material and Quality standards. + Knowledge of MS Office programs, including Word, Excel, and Outlook. + Excellent oral and written communication skills. + Demonstrated ability to exercise judgment and make impromptu decisions in time-sensitive situations. + Ability to manage multiple tasks and or priorities and easily adapt to changing situations. + Thorough knowledge of proprietary products and their applications. + Effective time management skills and strong attention to detail. + Aility to operate remotely from the main office with no supervision

Preferred Qualifications:

+ Technical educational background in electrics or electronics, equivalent or related discipline; or equivalent related work experience or a combination of at least 8 years. + Advanced mechanical and electrical skills + The ability to read and interpret assembly drawings, wiring diagrams, schematics, technical instructions, Bills of Material and Quality standards. + A minimum of 5 years’ experience in the assembly and sub-assembly field service + Advanced knowledge of test equipment, engine dyno cells and other test solutions

Responsibilities:

+ Conduct thorough testing of installed equipment to ensure proper functionality and performance. + Provide on-site training and support to customers, addressing any questions or concerns they may have. + Maintain detailed records of installations, including any issues encountered and resolutions provided. + Collaborate with the engineering and customer service teams to relay feedback and improve installation processes.

Skills:

The required skills for this role include technical proficiency in installing and troubleshooting equipment, which is essential for ensuring that products function as intended. Strong communication skills are necessary to effectively interact with clients and provide them with the support they need during the installation process. Problem-solving abilities are crucial for addressing any issues that arise on-site, allowing the technician to find quick and effective solutions. Attention to detail is important for maintaining accurate records and ensuring that all installations meet quality standards. Preferred skills, such as familiarity with electrical systems, enhance the technician's ability to handle more complex installations and contribute to overall team success.

Physical Demands

Physical Demands

The physical demands described here are representative of those that must be met. Individuals must be able to successfully and satisfactorily perform each essential duty and responsibility, with or without reasonable accommodation including, but not limited to:

+ Repetitive movement of hands, fingers, arms, legs, feel, touch, reach with hands + May drive vehicle, if needed + Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, dust + Frequent communications, verbal, written, talk, hear + Visual capabilities to see small parts and small print with or without corrective lenses + Ability to maintain productive while working alone + Ability to operate remotely at customer site with no supervision. + Travel up to 100% of the time as required by business needs. + Willing to travel sometimes on short notice.