Field /Customer Service Administrator

LocationBrea, CA

About This Job

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people.

Northeast Energy Systems ("NES") and Western Energy Systems ("WES"), a division of INNIO, provide fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas,propane, syn gas and automated dual fuel systems.

NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.


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The Field /Customer Service Administrator is an important team member of our Service Team and signs responsible for the following tasks :


Responsibilities :

Order all parts, consumables, third parties and tooling to enable the execution of Service Events
Serve as the assistant and representative to the Field Service Staff Manager
Handle all direct and indirect customer contacts in a proactive and professional way
Create Service Requests for both contract and transactional customers
Create Purchase Order Requests for vendors, suppliers required for job activities
Communicate scheduled services with in house and customers alike
Work directly with contracts staff to help ensure contract execution
Use technical knowledge of service activity to identify parts and tools needed to prepare for service events and order through appropriate vendors
Manage material and resources in a cost sensitive way
Support parts ordering process for both contract and transactional customers
Document all service events and triggered tasks within Oracle throughout the process
Provide support to Operations team through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
Stay informed of required technical and commercial documentation during operations
Ensure compliance with quality and EHS guidelines regarding internal and external resources
Work with Service manager to ensure Field Service Technicians meet all process discipline and business standards
Review service events to track any unplanned actions/work which must be added
Provide recommendations for improvement regarding operations initiatives
Work within the services team to achieve service key performance indicators
Perform other duties as assigned


Qualification Requirements :

Experience in preparing service events and supporting of technical supervisors/coordinators and scheduling required
Experience in working with Oracle ERP, Microsoft Office applications, technical databases desired
Mechanical/ electrical Engineering or Technician background a plus
Ability to handle multiple responsibilities simultaneously, stay focused on deadlines, and handle complex projects efficiently
Ability to manage time effectively and prioritize tasks
Strong written and verbal communication skills in English

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