Experience Manager

The Experience Manager is responsible for the development, execution, and management of both physical and digital brand experiences across Luck Companies and its three business units: Luck Stone, Luck Ecosystems, and Luck Real Estate Ventures.

This role ensures that experiences – whether events, campaigns, touchpoints, or environments – are impactful, on-brand, and aligned with the company’s people-first culture and enterprise-wide strategic initiatives.

The Experience Manager will lead the creation of:

- A scalable, strategic event management program designed to deliver memorable and brand-aligned event experiences.

- Digital strategies that are measurable, innovative, and integrated across various platforms.

- Physical and digital experiences that drive engagement and brand differentiation.

In close collaboration with the Director of Marketing, the Experience Manager will ensure that all brand positioning efforts are clear, consistent, and reflective of the company's mission and values. This role will also work broadly across the organization, partnering with cross-functional teams to deliver experiences that elevate brand identity while supporting organizational objectives.

The Experience Manager will ensure that internal partners, cross-functional collaborators, and project teams feel supported, informed, and engaged throughout all shared work. This includes cultivating smooth processes, clear communications, and a collaborative, service-oriented team environment.

ESSENTIAL FUNCTIONS

30% of job: Event Management

- Lead the development of a strategic, scalable event management program that supports both internal and external events, ensuring alignment with organizational objectives and brand standards.

- Oversee the Milestone Program, celebrating associates' and customers' contributions in ways that are meaningful, memorable, and aligned with the company's mission.

30% of job: Digital Marketing

- Lead the digital marketing strategy to create immersive and memorable online experiences across multiple platforms, including web, mobile, social media, and email.

- Ensure alignment with enterprise-wide strategies and develop innovative digital solutions that enhance synergy between online channels and traditional marketing efforts.

25% of job: Leadership

- Lead cross-functional teams, including external vendor partners, in the development and execution of physical and digital experiences that support internal and external audiences.

- Collaborate across teams to create and implement digital promotional strategies, including new product and service offerings, and social media strategies.

- Ensure internal and external partners feel informed, included, and supported throughout project lifecycles.

- Model and reinforce a team culture rooted in communication, partnership, and service-minded excellence.

15% of job: Development and Collaboration

- Build and foster collaborative relationships grounded in trust, reliability, and mutual understanding with internal and external stakeholders.

- Create open communication channels to ensure alignment with enterprise and business unit priorities.

- Pursue ongoing personal and professional development while modeling leadership behaviors that inspire and influence others within the organization.

- Consistently demonstrate the company's Values-Based Leadership (VBL) competencies

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Business, Marketing, or Communications degree

Work Experience: Minimum 10 years related experience

Behavioral Competencies:

- Strong interpersonal skills in development and maintenance of relationships

- Excellent Leadership and mentoring skills

Technical Competencies:

- Enterprise Knowledge

- Data-Driven Decision Making

- Marketing Orientation

- Strategic Thinking

- Project / Vendor Management

- Ability to travel when required

ENVIRONMENT OR PHYSICAL WORKING CONDITIONS

General office conditions apply.

Benefits start on day 1 of employment and include:

- Medical, dental, vision, life insurance, long-term disability

- Paid time off: personal, vacation, holidays, 5 well being days

- Matching 401K and retirement pension

Pay starts at $112,080.00 and could increase upon skills and experience evaluation from management.

Important announcements:

Luck Stone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

- Luck Stone is proud to be a drug-free workplace and pre-employment testing is mandatory for anyone who receives an offer for employment. EEO

- Luck Stone also conducts a background check and is compliant with E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.