Event Coordinator

Job Summary

We are seeking a reliable and customer-focused Customer Service Coordinator to support employee engagement initiatives in Houston.

In this role, you will serve as a key point of contact for employees by managing and distributing tickets for company-sponsored events while ensuring a smooth, professional experience. This position is ideal for someone who enjoys helping others, staying organized, and working in a structured, fast-paced environment. You will play an important role in supporting employee participation and engagement through accurate tracking, clear communication, and strong attention to detail.

Responsibilities

- Serve as the primary point of contact for employees regarding ticket availability, requests, and distribution

- Communicate clearly and professionally via email, phone, and in-person interactions

- Distribute tickets for local events such as professional sports games and large community events

- Track ticket inventory, assignments, returns, and usage with a high level of accuracy

- Maintain organized records and tracking spreadsheets using Excel

- Ensure timely updates to logs for reporting and accountability

- Respond to employee questions and resolve issues efficiently, escalating when needed

- Assist with basic reporting on ticket usage and participation

- Identify trends or recurring issues and communicate improvements to the team

- Provide occasional support for employee events or engagement initiatives

Skills

- Strong customer service experience in a customer-facing environment

- Excellent verbal and written communication skills

- High attention to detail with strong organizational abilities

- Basic proficiency in Excel (data entry, tracking, spreadsheets)

- Ability to manage multiple requests while maintaining accuracy

- Reliable, responsive, and able to follow through on tasks

Preferred Qualifications

- Experience with event coordination or employee engagement programs

- Familiarity with ticketing systems (e.g., Ticketmaster or similar platforms)

- Intermediate Excel skills (pivot tables, formulas, or reporting)

- Experience supporting administrative processes or internal operations

Work Environment

- Hybrid schedule: Work from home Monday & Friday

- In-office Tuesday–Thursday (Houston – Greenway area)

- Standard hours: Monday–Friday, ~9:00 AM – 5:30 PM

- Occasional light evening or weekend support (minimal and infrequent)

Pay: $23.00 - $26.00 per hour

Benefits:

- Dental insurance

- Flexible schedule

- Health insurance

- Vision insurance

Work Location: Hybrid remote in Houston, TX 77046