Energy Specialist - Contact Center

PURPOSE OF POSITION

The Contact Center Energy Specialist provides customer service support to Blue Ridge Energy members and customers primarily by phone and online chat in a centralized support center environment. This is a customer service position focused on understanding member needs, resolving inquiries, and identifying opportunities to enhance the member experience through the promotion of appropriate products and services. This position uses a planned advisory approach to ensure every interaction adds value and builds trust.

ESSENTIAL DUTIES

JOB REQUIREMENTS/CLASSIFICATIONS

+ Excellent communication (verbal and written) skills + Exceptional technology skills + Strong sales, closing and follow up skills + Exceptional member/customer service skills + Strong interest in sustainability, energy efficiency products and services + A strong desire to achieve success + A positive approach to helping others + Active listening skills + Ability to learn and think quickly + Ability to be assertive and persuasive without being aggressive + Self-reliant and reliable + Workable knowledge of accounting practices with strong mathematical skills + General understanding of office practices and procedures. + Must be a self-starter and able to produce high quality results.

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