Energy Services Specialist I

Requirements:

SDG&E is not just an energy company, we are the architects of a brighter, cleaner future. Our employees power everyday life for 3.7 million people – bringing the energy to support their passions, ambitions, and the heartbeat of our community.

We call Southern California our home. It's where we chase our dreams and raise our families. That's why the people who live here deserve an energy company unlike any other, and that's why every day, SDG&E employees strive to be at the forefront of innovations to reduce emissions, modernize the electric grid, and enable our customers to make the transition to clean technologies. We're redefining sustainability, advancing zero-emissions solutions, and driving the electric vehicle revolution.

It takes the best to build the best – join us!

Duties and Responsibilities:

- Acts on behalf of SDG&E as the energy specialist to both residential and commercial customers.

- Provides exceptional customer service through various channels.

- Engages in customer outreach as necessary.

- Uses multiple computer systems, technology, and other processes to provide customer assistance.

- Provides customers with guidance, assistance, and solutions in a positive and professional manner.

- Adheres to compliance and safety standards.

- Meets expected metrics and performance goals.

- Responds to and completes emergency service requests.

- Performs other duties as may be assigned.

Wage Schedule:

Start: $34.42

12 months: $36.40

24 months: $38.48

36 months: $41.08

48 months: $43.68

Required Qualifications:

- Must have a High School Diploma/GED.

- Three years of experience in customer service, retail, or energy management.

- Must be able to commute to Century Park.

- Must pass random drug and alcohol testing, as required by the U.S. Department of Transportation (DOT) and the California Public Utilities Commission.

- Must have the ability to absorb, complete, and pass specialized training.

- Must have excellent interpersonal, verbal, and written communication skills.

- Must have strong analytical skills.

- Must be able to comprehend and explain complex concepts.

- Must be able to maintain positive customer interactions and value the customer experience.

- Must have strong computer, technical, and troubleshooting skills.

- Must be able to work rotating shifts from week to week.

- Must be able to work Saturdays and Sundays and may not have consecutive days off.

- May be required to work overtime.

- May be required to perform work as a Point of Contact (POC) on a temporary upgrade.

- Must be fluent in English and Spanish with the ability to effectively communicate in both languages and take and pass a bilingual assessment (Bilingual only).

- Must pass a series of aptitude and skills tests that evaluate areas such as computation, language skills, following written directions, coding, and customer service simulation.

PHMSA DOT:

This position is subject to the Department of Transportation (DOT) regulations, including pre-employment, random, and post-accident drug and alcohol testing as required by 49 CFR Part 40. Applicants must meet all DOT requirements for safety-sensitive positions.

This is a Union Represented position - Represented by Local IBEW 465.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.