Electric Operations Coordinator

Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.

Position Purpose

Coordinate and plan the flow of information and facilitate resolution to customer and company related initiatives including overhead and underground line extensions, services, street lighting, Company Engineering work request (EWR’s) and other related inquires. Assists supervisory staff with coordination, planning and completion of company driven projects and efforts. Provides auxiliary support for the dig safe and inspection programs, and other management activities as directed by the Operations Manager or other Supervisors in the Department. Prepares associated documents and ensures project tracking data bases are accurately maintained. Collaborates with co-workers and personnel from other departments to insure the effectiveness and efficiencies of internal processes and to provide satisfactory service to customers. Ensures that all work activities and interactions with customers and co-workers reflect the highest standards for conduct and professionalism.

Project Coordination: coordinates, assembles, and organizes information pertaining to all customer and company requests relating to electric service needs to ensure accurate information is collected and processed within the operations center. Assist in the coordination of work flow processes between the Engineering, Operations and Materials Procurement groups, to ensure company initiated projects are processed and completed on time. Ensures that the customer meets certain obligations and provides the customer with accurate and timely information relative to company requirements. Proactively seeks to follow up on outstanding administrative issues and status of projects or service requests.

5%

Undertakes and completes assignments and special projects as assigned by supervisors and management. Provide routine support for any functional areas within Operations as directed by supervisory or management staff. Performs emergency storm duties as assigned

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.