Distribution Dispatcher

Overview We have a career opportunity for a Distribution Dispatcher to join our team!

The successful candidate, after completing defined training milestones and passing quarterly assessments over the course of 1 year, will be eligible to transition to a Senior Distribution Dispatcher and the pay grade associated with that position. The Distribution Dispatcher is required to work various shifts and days that may include holidays and weekends to maintain 24/7 shift coverage. The Distribution Dispatcher is required to demonstrate sound decision making, communication and multi-tasking skills. They handle phone calls from internal and external customers and must be able to readily identify emergency scenarios pertaining to gas, water and sewer utilities and respond accordingly to protectÂ

customers and the general public. Distribution Dispatchers will utilize various means of communicationsÂ

including email, messaging applications (example: Microsoft Teams), phone and radio. They are required toÂ

participate in an on-call rotation to assist with staffing needs.Â

The Distribution Dispatcher is responsible for overseeing and ensuring successful response to all work ordersÂ

carrying a customer appointment, compliance standards mandated by the Indiana Utility Regulatory CommitteeÂ

or having internally defined business metrics (KPI goals). They monitor field staffing using CAD and GPSÂ

applications to ensure their safety and to efficiently respond to emergency and non-emergency work orders.Â

They create, assess, prioritize and route work orders for gas/water/customer field service areas and serviceÂ

providers based on available field staffing and routing requirements. The Distribution Dispatcher is responsibleÂ

for monitoring, coordinating and communicating overtime needs for Shared Field Services, Gas Operations,Â

Water Operations and Procurement Divisions. The Distribution Dispatcher administers both seniority andÂ

equalization overtime processes for Shared Field Services, Energy, Water and Procurement operational areas.Â

They produce weekly reports representing various equalization charges and seniority order changes.Â

Distribution Dispatchers assist various field personnel and escalate emergency orders to their respectiveÂ

maintenance departments for gas, water and wastewater divisions. During defined emergency events, theÂ

Distribution Dispatcher is responsible for collecting and recording any and all information pertaining to theÂ

event, issuing emergency communications to internal stakeholders, coordinating emergency response withÂ

outside agencies and developing reports summarizing the event in chronological order for after action review

and/or legal purposes. They are responsible for performing these responsibilities in the most efficient andÂ

timely manner to promote the safety and well being of our employees and the community.Â

Distribution Dispatchers are responsible for performing various back-office tasks including, but not limited to;Â

requesting utility locates, monitoring gas transmission locates, reviewing field tags to ensure customerÂ

communications are documented and sent, recording and updating utility outages, monitoring radioÂ

communications, processing CIS to do tasks and processing wastewater field reports.Â

After Call Center business hours, Distribution Dispatchers will handle external customer calls for gas , waterÂ

and sewer emergencies. This includes leaks, overflows and service outages. Outside of Engineering businessÂ

hours, Distribution Dispatchers will assist field personnel with any gas or water records requests, as well asÂ

measurements utilizing ESRI (utility mapping tool).

Work Hours: Due to Dispatch being a 24/7 hour operation, applicants must be available to work A (first), B (second) or C (third) shifts, including nights, weekends and holidays on-site. Shifts may vary between 8, 10 and 12 hours. This position is eligible to participate in our remote work program after the onsite training period. Minimum Salary:

$47,800 (Grade 5)

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Qualifications Required Qualifications:

Preferred Qualifications:

Posting Deadline: August 5, 2025 Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.