Isaac Heating & Air Conditioning

Dispatcher

LocationRochester, NY
Job TypeFull-time
Salary$45,760-$54,080

About This Job


Job Description:

Isaac Heating & Air Conditioning is seeking an HVAC Dispatcher for their main office in Rochester, NY. The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service.

This position will be IN-PERSON at our Rochester office. This position would be ideal for a flexible individual who communicates clearly and concisely with high attention to detail.


Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.


Responsibilities:

Dispatch residential HVAC service efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more.
Resolve scheduling issues and customer complaints
Continually update service writers with the availability of dates and time frames
Implement reschedules and limit the number of calls when necessary
Schedule technician training
Absorb and utilize industry technical knowledge
Manage and document technician sick days and vacation requests
Assist in covering branches and commercial dispatching.
Schedule vehicle repairs and oil changes
Perform dispatching duties for partner companies


Job Qualifications:

High school diploma or equivalent required
3+ years of customer service experience preferred
Prior dispatch experience preferred


Competencies:

Excellent written, verbal, and active listening skills
Strong administrative skills
Technical knowledge
Strong organizational skills
Ability to work individually and as part of a team
Problem-solving skills


What can we offer you?

Competitive High Base Pay
Paid Personal Days
401k Plan
Medical, Dental, and Vision
Opportunities for Advancement within a Growing Organization

The starting hourly base wage for this position is $22.00 to $26.00 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

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