Mid-Valley Disposal

Dispatcher (Dispatch)

Fresno, CA

full_time

About This Job

Dispatcher

Full Time

Fresno, CA, US

Requisition ID:1344

Salary Range

Job Title:Dispatcher - Operations Team

Company:Mid Valley Disposal

Location:3444 W Whitesbridge Ave, Fresno CA 93706

Pay Range:$18 - $21 per hour (Based on Experience)

Are you passionate about maximizing productivity and working with a dynamic team?

Mid Valley Disposal is looking for a motivated Dispatcher to join our Operations Team. If you're someone who thrives in a fast-paced environment and enjoys helping a team achieve success, this position is perfect for you! As a Dispatcher, youll play a key role in managing communication with drivers, assisting with problem resolution while on the route, and ensuring exceptional service to our customers.

Key Responsibilities

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Dispatch drivers to calls and coordinate customer needs, ensuring timely and efficient service.

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Assign routes and service tickets, ensuring completion by the end of the day.

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Receive incoming calls and emails from customer service and sales, handling requests for pick-up or container delivery.

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Troubleshoot and resolve issues to ensure smooth pick-up and delivery service.

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Achieve maximum productivity by routing vehicles efficiently and meeting company-established goals.

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Maintain accurate route sheet documentation and assist drivers with on-site coordination.

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Provide customer service and handle inquiries professionally via phone, email, and 2-way devices.

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Ensure safety protocols are followed and support the driver check-in process.

Experience And Education

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High school diploma or GED.

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1+ year of previous Dispatcher experience preferred.

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2+ years of Customer Service experience preferred.

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Ability to work in a fast-paced environment and handle multiple tasks.

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Proficient with industry-specific software applications and Microsoft Office.

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Fluency in Spanish is a plus but not required.

Perks

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Competitive pay ($18 - $21/hour based on experience).

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Excellent benefits (Medical, Dental, Vision, 401k).

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Paid vacation, holidays, and sick time.

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Employee discounts and wellness programs.

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Community service and volunteering opportunities.

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Opportunities for development and career growth.

About Mid Valley Disposal

Founded in 1997, Mid Valley Disposal is a leading, locally-owned company providing solid waste, recycling, and organics collection services in Californias Central Valley. With over 350 employees and multiple locations, MVD is committed to offering exceptional service and fostering a positive work environment.

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