Rogers Heating & Cooling

Dispatch Strategist

South Boston, VA

Full-time

$45,760-$58,240

About This Job

Join Our Team as a Strategic Dispatcher at Rogers Heating & Cooling!

Are you a proactive problem-solver who thrives in a fast-paced environment? At Rogers Heating & Cooling, we’re more than just an HVAC company—we’re a family-focused team committed to innovation, excellence, and empowering our employees to grow.

As a Strategic Dispatcher, you’ll play a vital role in ensuring operational efficiency and maximizing revenue. By analyzing schedules, routes, and service priorities, you’ll strategically allocate resources to optimize revenue generation and customer satisfaction. This is a dynamic role with opportunities for growth, leadership development, and career advancement within the company.

Ready to take on a role where your decisions directly impact business success? Review the job description below, apply, and join a team that values your expertise and ambition.

Job Summary

The Strategic Dispatcher is responsible for optimizing daily schedules, assigning resources efficiently, and ensuring field operations run smoothly to maximize revenue. This position requires strategic thinking, strong analytical skills, and the ability to balance customer needs with company goals. As the central hub of communication between field teams and office staff, you will help drive the success of Rogers Heating & Cooling by ensuring every service call is completed efficiently and profitably.

Key Responsibilities

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Optimize Dispatching: Analyze service requests and technician availability to strategically schedule and dispatch calls that maximize revenue while maintaining high customer satisfaction.

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Revenue Focus: Prioritize jobs and allocate resources to maximize billable hours and minimize downtime for field staff.

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Efficient Scheduling: Design efficient service routes that reduce travel time, minimize costs, and increase technician productivity.

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Real-Time Adjustments: Monitor real-time updates and adjust schedules dynamically to respond to emergencies, delays, or high-priority requests.

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Collaboration: Work closely with sales, customer service, and technical teams to align scheduling with company revenue targets.

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Customer Interaction: Provide clear and timely communication to customers about appointment schedules, delays, or service updates.

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Data Analysis and Reporting: Track performance metrics such as response times, job completion rates, and revenue generated per service call. Present insights and recommendations for process improvements to management.

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Continuous Improvement: Identify inefficiencies in dispatch operations and propose solutions to enhance productivity and profitability.

Qualifications

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Education: High school diploma or equivalent (required); associate or bachelor’s degree in logistics, operations, or related field (preferred).

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Experience:

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Minimum of 2 years of dispatching, scheduling, or operations experience.

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Prior experience in HVAC, logistics, or service industries is a plus.

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Skills:

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Strong analytical and problem-solving abilities with a focus on maximizing revenue.

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Excellent communication and organizational skills.

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Proficiency in dispatching software, CRM tools, and Microsoft Office Suite.

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Ability to prioritize tasks and make quick decisions under pressure.

Key Competencies

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Revenue-Oriented Thinking: Focus on achieving financial goals through efficient scheduling and resource allocation.

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Strategic Decision-Making: Ability to assess priorities and align dispatching decisions with company objectives.

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Attention to Detail: Ensure accuracy in scheduling, resource management, and reporting.

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Customer Focus: Maintain professional communication to support customer satisfaction and loyalty.

Why Join Rogers Heating & Cooling?

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Competitive salary and benefits package.

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Opportunities for career advancement and professional growth.

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A collaborative team environment with a focus on innovation and excellence.

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Access to continuous training.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

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Dental insurance

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Health insurance

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Life insurance

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Paid time off

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Professional development assistance

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Retirement plan

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Vision insurance

Schedule:

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8 hour shift

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Monday to Friday

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On call

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Overtime

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Weekends as needed

Work Location: In person