Dispatch Analyst I

At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable natural gas solutions. Our diverse and inclusive team serve more than 500,000 residential, commercial and industrial customers across 14 service areas.

We’re an innovative and collaborative company focused on building engaged and empowered team members who are valued and celebrated to drive our success.

You’ll find competitive pay, inclusive health and wellness programs, and wide-ranging training and professional development.

Whether it’s your first job or your next big move, Peoples Gas is a growing company with career opportunities that fit your future.

Start here.

Title: Dispatch Analyst I Company: Peoples Gas System

State and City: Florida - Tampa

WHO WE ARE?

Peoples Gas System is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse – in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation and collaboration are at the heart of everything we do.

HOW YOU’LL HELP DRIVE THE FUTURE OF NATURAL GAS?

The Dispatcher Analyst will be responsible for analyzing and dispatching daily workload for field technicians and contractors, ensuring route accuracy and appropriate dissemination of work for Peoples Gas System Operations. The verification of all schedules and resources will be achieved to ensure timely and reliable service to customers in accordance with the corporate business plans. Uses independent judgment to dispatch field technicians and contractors efficiently, effectively, and safely to respond to emergencies, urgent and non-emergency work orders as appropriate. Working in a fast paced and demanding environment, prioritizes work suitable to its urgency, ensures all work orders are completed, and customer appointments are kept on time. Responsible for maintaining accurate information within the Work and Asset Management (WAM) Business System. Supports Operations personnel and other resources to include and not limited to: Customer Experience, Meter Services, and Billing & Collections Departments.

This is a three-level progression. Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

WHAT YOU NEED TO SUCCEED

PRIMARY DUTIES & RESPONSIBILITIES

WHAT WILL GIVE YOU A COMPETITIVE EDGE?

WHO WILL BE A PART OF YOUR TEAM?

HOW YOU’LL CONTRIBUTE?

WHERE AND HOW YOU’LL WORK?

WHY YOU’LL LOVE WORKING WITH US?

We proudly offer a competitive total rewards package and other perks to help keep you thriving:

Whether you’re launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering exciting opportunities for a long-term career with a dynamic, growing company.

STORM DUTY REQUIREMENTS

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

The successful applicant will be required to take and pass a Baseline Medical Examination as part of the pre-employment screening once an offer has been accepted. A pre-employment drug screening, as well as a background check (including education, employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening. A physical may be conducted if required for the role.