Division: Information Technology
Status: Exempt
Grade: 115
Job Code: 132
Reports to: DCOO, Customer Operations
Date: 11-13-24
Revised Date: 06-03-25
Last Reviewed Date: 06-13-25
Summary Of Job
Performs leadership and management responsibilities related to budgeting, planning, organizing, and execution of all functions for the Information Technology department in support of Authority departments’ strategic goals. Responsibilities include the support of the Authority’s software applications, hardware, and networks; security, confidentiality and reliability of Authority data, systems and intellectual property including records management; managing all internal and external support functions ensuring infrastructure and application availability, business continuity and disaster recovery; Information Technology architecture development and maintenance; and establishing/maintaining comprehensive, formal IT policies and procedures. Audits and reviews systems and business practices to ensure compliance with procedures, regulations, and standards. Other duties as assigned.
Bachelor’s degree in Information Technology/Computer Science with course work in accounting/business/ management plus five (5) or more years of related experience or comparable experience
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Essential Duties And Responsibilities
Includes the following. Other duties may be assigned or scheduled.
•Performs measurable cost effective results for the substance, efficiency, productivity and quality of activities performed by the division.
•Plans, directs and coordinates all activities, services and operations of the Information Technology division including but not limited to formulating strategic long-range plans, preparing and managing a comprehensive budget and providing technical consultation to the Authority departments.
•Establishes/maintains the IT vision in alignment with the Authority strategic plan to ensure that baseline technology infrastructure meets the current and planned needs of the Authority.
•Manages software development projects through the complete development lifecycle from obtaining functional requirements, developing functional requirements and technical design requirements, product development (coding), testing and implementation.
•Serves as Chairperson for the IT Steering Committee, working with other divisions to develop the IT Project roadmap.
•Continued evaluation of the security of the IT infrastructure to ensure the safety and reliability of the Authority data and records entrusted to the IT personnel. Responsible for end-user cyber security training and Cyber Security Incident Response planning and documentation. Stays abreast of Water/Wastewater Cyber Security issues and direction by attending Webinars and participating in Water/Wastewater regional Cyber Security committees.
•Proactively manage cyber security risk and respond to threats.
•Prepares monthly reports on division statistics, KPI and projects and prepares divisional information as needed for Board reporting.
•Prepares short-range plans and ensures project plans are executed for the division; including financial analysis and project review.
•Develops and implements plans that provide for IT Security, Disaster Recovery, and Business Continuity.
•Approves and assists in the formulation and administration of departmental policies, plans and programs, standards and best practices to ensure the integrity and security of all data and systems. Implements these policies and processes to strengthen the Department’s structure and performance.
•Takes active role or assures subordinate managers take active role in developing employees by establishing individual employee goals and objectives to ensure the professional development of IT staff. Assures appropriate resources are available to obtain established goals and objectives.
•Assures department orientation and in-service training programs are available to all employees.
•Approves appointments and promotions within division ensuring appointment/movement is a vacancy within current structure. Works with Human Resources when the need arises to reclassify positions.
•Works with subordinate managers and Human Resources in regards to dismissal of employees.
•Assures employee evaluations are complete and accurate and meets all requirements as set forth by COO of Customer Operations.
•Prepares division budget, executes authorized budget and monitors budget throughout the year. Manages IT related expenses and invoice processing
•Confers with and advises COO of Customer Operations on problems encountered in divisional operations.
•Represents Authority and division in meetings with the general public, public and private agencies, contractors and other governmental agencies.
•Answers questions from various public and private agencies and the general public relative to Authority and division projects and operations.
•Oversees accurate record keeping.
•Liaises with the other directors to direct interaction with Authority departments.
•Re-engineers processes as it becomes necessary.
•Manages IT projects including package implementation, custom development, and interface/integration projects from defining the requirements through implementation.
•Prepares and executes IT project plans.
•Audits and reviews systems and practices to ensure compliance with procedures, regulations and standards.
•Keeps abreast of new research, products and services in technology that will benefit the Authority.
•Performs business process analysis to determine software requirements, documents business needs, evaluates software and hardware products for possible purchase and determines whether custom development is required or more feasible.
•Maintains strong working relationship with Vendor representatives.
•Determines the resources needed to plan and implement IT projects and provides technical guidance and assistance to project team.
•Leads procurement for IT related purchases including development and management of RFP process.
•Other Duties as assigned.
•Subject to twenty-four (24) hour call.
Supervisory Responsibilities
Manages employees in the Information Technology division in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Ability to direct personnel, develop programs and forecast budgetary requirements.
•Ability to develop short and long-range plans for the division as well as those areas of the division that affect the entire organization.
•Ability to think and plan strategically.
•Must have a minimum of five years Microsoft SQL/Oracle experience.
•Ability to think logically and analyze data.
•Ability to effectively present information to management, public groups, employees, and/or boards of directors.
•Ability to respond to inquiries or complaints from employees, customers, regulatory agencies or members of the business community orally or in writing.
•Ability to establish and maintain effective working relationships with co-workers, employees, other Water Authority departments and the general public.
•Ability to represent division/Authority in meetings with general public, public and private agencies, contractors and other governmental agencies.
•Ability to work with minimal supervision and negotiate and resolve conflict.
•Ability to analyze and solve complex technical and administrative problems.
•Ability to define problems, collect data, establish facts and draw valid conclusions.
•Ability to read, analyze and interpret common scientific and/or technical journals, financial reports and legal documents.
•Ability to write reports, correspondences and procedure manuals in a clear concise manner.
•Ability to communicate technical concepts to technical and non-technical audiences.
•Must possess and maintain a good work ethic concerning attendance, punctuality, positive attitude, meeting deadlines, being a team player and encouraging teamwork among employees.
•Must be knowledgeable on cyber security threats and vulnerabilities in order to implement, manage, and enforce both physical security and digital security policies and practices
EDUCATION And/or EXPERIENCE
Bachelor’s degree from an accredited college or university in Information Technology or Computer Science supplemented by course work in accounting, business, management or other related field plus five (5) or more years of related experience or equivalent combination of education and experience.
Certificate, License, Registration Requirements
Must possess a valid Virginia driver's license or have the ability to obtain one within 60 days of employment date. No more than six (6) demerit points on driving record if required to drive Water Authority vehicles.
PHYSICAL DEMANDS OF THE JOB
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is regularly required to walk, stand, and sit; use hands to finger, handle or feel; reach with hands and arms; talk and hear.
•While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, bend, climb, balance, crawl or reach overhead.
•Specific vision abilities required by this job include ability to adjust focus. If corrective lenses are noted on driver’s license, the lenses must be worn when operating Authority vehicles.
•Repetitive movement using keyboard and/or office equipment is involved.
•Employee must be able to sit for an extended amount of time at a desk or workstation.
•Employee must regularly lift, carry and/or move up to 10 pounds and occasionally
•20 pounds. Assistance is required on weight amounts above those listed. Failure to do so could result in injury and denied Worker's Compensation benefits.
WORK ENVIRONMENT ENCOUNTERED IN THIS JOB
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
Essential Functions.•The noise level in the work environment is usually low.
•Employee is subject to normal work conditions as required in an office setting.
•Employee may occasionally be subject to exposure to moderate or high noise level, extreme outside weather conditions, uneven, steep, slippery terrain conditions, dusty conditions and wet and/or humid conditions.
GENERAL STATEMENT AND SELECTION GUIDELINES
The above statements describe the general nature and level of work assigned to in this job position. They should not be construed as an exhaustive list of all job duties or tasks performed by personnel so classified.
The following will identify the selection guidelines for job placement:
•Rating of education, experience, training and qualifications
•Interview with WVWA management team
•Applicant must pass a pre-employment physical and drug/alcohol test
•A criminal background check and social security number verification will be performed. The results must match information provided by the applicant on the WVWA application
•Job related test might be required and would be administered to all applicants applying for the position
recblid 7kggor1ouqs4i9p72tvjytdq4aig2t
Roanoke, VA
full_time
