Director Field Service Operations - North America

Hitachi Energy is seeking a Director Field Service Operations - North America. This is a remote based role. The role will lead F

i

eld Service Operations

for Hitachi's BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive

excellent service delivery, operational efficiency, and exceptional customer satisfaction

. The role will lead, develop, and manage regional field service teams, ensuring alignment with Hitachi's stringent safety and quality standards, fostering a culture of accountability, and championing continuous improvement initiatives.

Key Responsibilities

- Strategic Leadership & Execution: Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives.

- Team Leadership & Development: Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture.

- Operational Excellence & Safety: Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices.

- Process Optimization: Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows.

- Continuous Improvement: Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes.

- Cross-Functional Collaboration: Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction.

Qualifications

- Education: Bachelor’s degree in Business, Operations Management, Engineering, or a related field. A Master’s degree (MBA or equivalent) is preferred.

- Experience:

- 10+ years of progressive experience in field operations.

- 3-5 years in a senior management role overseeing field service teams.

- Proven experience in the electrical service industry is essential.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.