Field Service Operations Coordinator

Field Service Operations Coordinator

Field Service Operations Coordinator

Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Operations Coordinator to join our skilled team in North America.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

What will you be doing?

The Field Service Operations Coordinator manages a wide range of international services related to the maintenance, repair, and upgrades of the assets of our customers. The Field Service Operations Coordinator is the main contact for commercial, financial, and technical supervision towards our internal organization and customers and therefore must have solid skills to look after customer satisfaction, monitor plans and coordinate Field Service employees on location.

Wärtsilä companies in the USA have implemented a hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

This position reports to the Field Service Operations Manager.

Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

Duties and Responsibilities:

- Securing the delivery of the right skill at the right place and time to ensure First Time right and improved customer satisfaction.

- Promote Wärtsilä Continues improvement to improve Customer experience and satisfaction

- Enhance visibility and transparency of non-conformities and implement a continuous improvement culture.

- Ensure the implementation and usage of processes and tools in accordance with global guidelines and procedures.

- Ensure the safety of employees, the quality of work and that safety and environmental guidelines are adhered to

- Responsible for promoting and developing a Safety-First mindset

- Ensure close collaboration with key internal stakeholders such as Sales, Resources, Parts and QEHS.

- Strong understanding of business and contributes towards improving margin and profitability.

- Ensure on-time invoicing.

- Excellent communication skills and well-developed cultural awareness, with the ability to build relationships in multicultural teams across the Region.

- Excellent understanding of the local requirements, both from a legal and business perspective.

- Contribute to the creation of the action plan for the relevant organisation and implement assigned actions.

- Experience working within Service Delivery and the Marine Industry.

- Experience in managing a Service delivery function and leading a diverse team

- Excellent understanding of the FS processes for Operations.

- Experience and knowledge of the local markets are beneficial.

Main Requirements:

- Bachelor’s degree in engineering, or technical university or 3-5 years of equivalent work experience in a technical service-minded organization is desired.

- Service management skills and/or experience with managing service teams is considered a plus.

- Thorough understanding of the Field Service process.

- English language proficiency.

- Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility.

As an ideal candidate, we expect you to have experience with:

- Managing field service personnel when assigned to a service

- Coordinating multiple service jobs simultaneously.

- Planning and preparing services and monitoring Field Service KPIs

- Acting as the contact person for the customer from service kick-off up to the invoice.

- Complying with Safety and ISO processes for all personnel, tools, and machines to ensure the safety, accuracy, and quality of all services

Successful applicants must be authorized to work in the USA without sponsorship.

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Why you & us?

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Last application date: 22/08/2025

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.