Digital Solutions Analyst

Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

We are seeking a skilled Digital Solutions Analyst with expertise in customer and field services, finance, water operations, asset management, advanced metering infrastructure (AMI) technology, UMAX solutions and data analytics to support business process improvements, system implementations, and operational efficiencies. This role involves collaborating with stakeholders across the organization, analyzing data, and optimizing workflows to enhance service delivery and asset management within water utility operations.

Business Analysis & Process Improvement

- Analyze and document business processes across customer service, field operations, finance, engineering, and asset management to identify inefficiencies and recommend improvements.

- Gather, analyze, and translate business requirements into functional specifications for system upgrades, process automation, and reporting enhancements.

- Facilitate workshops, interviews, and process mapping sessions to support business analysis efforts including but not limited to Meter to Cash, Source To Consumption, Recruit To Retire and Procure To Pay process areas.

- Support the development, configuration, and deployment of systems such as UMAX, AMI, GIS, SCADA, and work/asset management platforms.

- Manage and deliver minor enhancement initiatives/projects as assigned.

Data Analysis & Reporting

- Analyze operational data from systems like AMI, UMAX, SCADA and other corporate systems to identify trends and opportunities for optimization.

- Develop dashboards and reports to provide actionable insights for decision-making.

- Collaborate with enterprise teams to enhance data collection, integration, and governance strategies.

- Support predictive analytics initiatives for maintenance planning and operational efficiency.

Stakeholder Collaboration & Technology Integration

- Serve as a thought leader and/or liaison among customer service, field operations, finance, engineering, IT, and asset management to ensure alignment on business needs/roadmaps and technology solutions.

- Support change management and training efforts for new technologies and mobile applications used by customer care, new contracts and services, field staff and commercial businesses.

- Coordinate with software vendors and IT teams to configure and test systems for operational efficiency.

Quality Assurance & Testing

- Develop and execute test plans, test cases, and scripts for UMAX and other corporate IT systems.

- Conduct functional, regression, integration, and user acceptance testing (UAT).

- Identify, document, and track defects using tools like Jira, HP ALM TrackIT or TopDesk to ensure solutions meet quality standards.

UMAX Platform Support

- Provide configuration, data validation, troubleshooting, and end-user support for the UMAX platform (CIS/CRM for utilities).

- Collaborate with UMAX consultants and developers to implement and test system enhancements.

QUALIFICATIONS:Educational Requirements:

- Bachelor’s degree in related field or equivalent combination of education and experience.

Experience/Skills/Abilities:

- Experience as a Business Analyst in field services, utilities, or water operations.

- Strong understanding of water utility operations, finance, asset management, and customer and field workforce processes.

- Experience working with AMI and solutions, data analytics, reporting, and visualization tools.

- Experience working with UMAX solutions preferred.

- Proficiency in business process modeling, requirements gathering, and stakeholder management.

- Experience with work order management, SCADA and/or CRM.

- Strong communication and problem-solving skills.

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.