Digital Experience Analyst

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Operations team is looking for qualified candidates to fill an open Digital Experience Analyst position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

The Digital Experience Team (DX Team) is Puget Sound Energy's UX/UI and content management team. On a daily basis, we work to keep PSE's front-facing websites up to date. Over the long-term, we help to develop front-end designs and interactions for new or updated user features with wireframes, interactive mock-ups, and user reviews.

The Digital Experience Analyst is responsible for the user experience (UX) design, visual design/layout, and content creation, updates, maintenance of the customer-facing website, customer-facing mobile app, and corporate intranet. This role also collects and analyzes information from business units to identify business needs, challenges and opportunities, as well as establishes specifications and objectives for user experience. Additionally, this role provides website, app, and intranet UX and content support after hours and on-call during IT software releases and emergencies.

The Digital Experience Analyst upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities, as well as promotes and supports a culture of total safety.

The individual in this role demonstrates a commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct, and ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

- Prepare Business Requirements:

- Supports analysis of highly complex business processes, functions and procedures to help determine the business needs.

- Provides input on and interprets as-is and to-be business processes with guidance from supervisor to design digital user experiences (UX) and user interfaces (UI) on corporate websites and apps.

- Agile PSE.com (website), myPSE (app), and intranet content development:

- Creates UX/UI designs of new features (wireframes, visual designs, mock-ups) with oversight from supervisor.

- Builds new features in appropriate content management system (Sitecore, Akumina, Sharepoint).

- Hands off designs to technical developers for programming, when applicable.

- Provides input, support, guidance to technical developers on the layout/design of new features with oversight from supervisor.

- Production support for PSE.com (website), PSEWeb (intranet), and myPSE (app):

- On request, creates, updates, and manages website, intranet, and app content using multiple content management systems (Sitecore, Akumina, Sharepoint).

- Work/Project Management:

- Assigned/receives requests from PSE business teams to create or update digital content or functionality on the Intranet, PSE websites, or PSE apps.

- Provides input on technical development and approvals related to user experience and user interface to ensure business requirements are met.

- Provides input on changes in project scope, schedule, and budget related to UX, UI, and digital content work.

- Provides input on work status for project management updates.

- Support for Releases/Upgrades, Outage/Storm Duty, and Quality Assurance:

- Provides support on website, SAP, and other technical releases, including after regular business hours and weekends, by deploying website or app content, enabling website or app banners/messaging, smoke-testing, and problem solving.

- Performs QA testing of new features/releases throughout the QA process across environments.

- Provides feedback to technical development teams during QA testing.

- Works on resolving content or design related issues identified during testing.

- Performs other duties as assigned.

Minimum Qualifications

- Bachelor’s degree in web design, user interface design, content management, business, marketing, or information technology or related field and 3 years of experience, or an equivalent combination of education and/or experience.

- Knowledge in user experience design.

- Knowledge in user interface design.

- Experience developing, deploying, and managing customer-facing digital content.

- Experience working in a business environment and on large/complex projects.

- Outstanding communication skills, both verbal and written as confirmed through prior work and samples.

- Ability to work independently and in a team environment.

Desired Qualifications

- Project management experience.

- Utility / Energy industry experience.

- Experience working in enterprise content management systems.

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $74,000.00 - $111,900.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.