Canadian Natural

Deskside Support Analyst

LocationCalgary, AB
Job TypeFull-time

About This Job


The Opportunity:

Do you have a passion for troubleshooting, technology and customer service? At Canadian Natural, a Deskside Support Analyst provides end-user support for application and hardware related issues escalated from first-level support (the Service Desk). With your professional, calm and positive attitude and your technical expertise you will be relied upon to solve diverse client-based tasks, support executive level meetings and resolve any real time video conferencing or technical issues. With exposure across the entire organization, you will have the opportunity to build and maintain effective business relationships with end-users in field locations and the corporate head office.

Job location: Calgary, Alberta
Shift schedule: 5 x 2, 8-hour shifts
Safety sensitive position: No
Application deadline: July 7, 2025


Key Accountabilities:

Provide incident support and resolve application issues through troubleshooting
Maintain and build positive relationships with customers and other IS members through regular communications and visits
Provide meeting room support including video conferencing, visualization, and geoscience rooms
Support tier one teams through effective documentation skills and creation of knowledge base articles when solutions are found
Monitor Remedy queues for new tickets and update, resolve and escalate issues to third level support as required
Solve complex problems with innovative solutions and communicate proposed solutions to IS and business staff


What You Bring to the Role:

3+ years of related Information Systems troubleshooting experience
IT certification (Examples: A+, Microsoft, CompTIA, Network +, Server +, ITIL, HDI, ETC) and a relevant degree or diploma would be considered an asset
Experience supporting Oil and Gas applications (e.g., Accumap, WellView, Petrel), printers, scanners, laptops, smart phones, and peripheral devices
A strong understanding of Microsoft Windows 11 / Office 365, and demonstrated experience troubleshooting issues with: file systems, permissions, services, remote access tools and registry structures
Experience with print server administration, Web Jetadmin and printer firewalls is also an asset


What We Offer:

Competitive salary, stock options, company matched stock savings plan, annual bonuses
May be eligible for relocation pursuant to Canadian Natural’s Relocation Policy
100% Employer paid extended Health, Dental and Vision Benefits
Health & Wellness Spending Account
Multiple volunteer opportunities within the community
Employee & Family Assistance Program
Access to online learning platforms for continuous learning and development
Paid vacation and time off during Christmas week and summer Fridays

Check out our COMPENSATION & BENEFITS to learn more about what we have to offer!

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