Service Desk Analyst

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

The Service Desk Analyst is an integral part of our Network and Computing Services team based out of our US - Quincy, IL - Office (Corp) site.

Compensation range for this position is $55,000.00 -$65,000.00

Position Details

This role will provide end user support on a global basis for all PC Hardware & Software, mobile devices, user accessibility, and related issues in order for Phibro users to be able to perform their assigned duties on a daily basis. Create and maintain end-user and training documentation.

Key Responsibilities

Key Competencies

Accountable

Adaptable

Attentive Listening

Business Acumen

Championing Customer Needs

Committed

Collaborative

Communicating Effectively

Coordinating Project Activities

Creating and Maintaining Networks

Critical Thinking

Customer Service Orientation

Delivering High Quality Work

Demonstrating Initiative

Detailed Oriented

Displaying Technical Expertise

Driving Projects to Completion

Driving Continuous Improvement

Establishing Relationships

Evaluating and Implementing Ideas

Interacting with People at Different Levels

Interpersonal Skills / Communication

Managing Time

Prioritizing and Organizing Work

Problem Solving

Pursuing Self-Development

Serving Customers

Showing Caring and Understanding

Supporting Change

Supporting Coworkers

Supporting Organizational Goals

Testing and Troubleshooting

Thinking Globally

Trustworthy

Using Computers and Technology

Working with Diverse Populations

Skills

Excellent Written and Verbal Communication Skills

Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.

Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.

Ability to translate client needs into products/services.

Able to handle client complaints with calm demeanor and professional attitude.

Able to technically assist and understand client needs and provide problem resolution.

Develop and maintain relationships with internal and external clients.

Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.

Must have planning skills sufficient for establishing work priorities and meeting client commitments.

High degree of time management skills and ability to handle multiple priorities and projects at once.

Advanced organizational skills.

Ability to demonstrate and provide examples of continuous personal development and improvement.

Education & Experience

To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits.

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Corporate