Customer Support Rep

The Customer Support Representative talks with customers by phone or in person for delivery of oil, discontinuance of deliveries or change in service. Schedules tune-ups and incoming service requests. Prepares change of address records, and issues work orders to the oil and service departments.

+ Provide quality customer service by responding courteously and accurately to all inquiries in a professional manner.

+ Resolving conflicts and negotiate amicable resolutions

+ Forward complex issues to the next level when necessary and appropriate

+ Document relevant customer interactions

+ Customer contact, communication, retention and satisfaction

+ Interpreting documents and explain contract options and billing

+ Perform administrative and clerical duties

+ Maintain accurate client records

+ Special Projects

+ Additional duties as defined by the Customer Care Manager.

+ Previous customer service and call center experience required.

+ Excellent verbal, written and telephone communications skills are required.

+ Strong computer skills essential

+ Ability to work independently

+ Attention to detail and problem-solving skills

+ Ability to tactfully handle stressful and difficult situations

+ Ability to multi-task

+ Excellent negotiation skills

+ Ability to work flexible hours in order to meet needs of the business.

+ High School diploma or equivalent is required

+ 2-4 years of college or equivalent business experience is preferred.

+ Desire to help others. A “can do” attitude.

Carefully make decisions and think through facts. Analyze issues and evaluate alternatives

Propensity to follow the rules

Ability to remain calm in stressful situations

Attention to detail

A focus on time management. Organize priorities and follow through to complete tasks.