CUSTOMER SERVICE REP

Description:

I. Reports to Inside Sales Manager – Hours 8:00 am – 5:00 pm, Mon-Fri

II. Summary – Perform vast array of customer service duties to support service levels of inside sales representatives. Project a professional company image through direct phone interaction with TBSC customers.

III. Primary responsibilities to include (but not limited to):

A. Pull proof of deliveries, material test reports, certificates of compliance, etc upon request of customer and provide to customers

B. Review daily backorder list and communicate to customers timely

C. Accurate write up of product returns and vendor returns

D. Take all “customer service” related calls, such as e.t.a.’s to customer, production schedule questions, etc

E. Assist sales group at month end to update contract prices for each customer

F. Manage open order reports for each salesperson

G. Assist sales with outsourcing non-stocked items

H. Assist sales with faxed customer quotes using pre-determined dividers

I. Review and update customer specific inventory usage monthly

J. Contact customers in the event of driver delays, or missed stops

K. Assist with any special projects, such as maintenance of customer master, track new prospects, etc

L. Enter stock orders into Stelplan from faxes, work orders, etc

M. Assist sales with all reasonable requests that would enable them to be more proactive in selling

N. Interact with operational personnel on production scheduling/delivery/etc.

O. Complete closed buyout pos

P. Run outside sales territory reports monthly

Q. Run monthly report to update prospects

Requirements:

Required education/work experience:

Necessary (required) skills: