Kinder Morgan

Customer Service Rep

Tampa, FL

full_time

About This Job

Primary Purpose:

To gather, input, retrieve and maintain operational information in both computer and manual system. Other duties include but are not limited to:

•

Enter customer inventory information in to Galahad Inventory Management System

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Ensure accurate billing of services

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Interface with customers to provide status updates as needed.

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Enter information into Dossier computer program.

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Create and issue work orders

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Enter information from completed work orders into computer program.

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Maintain fuel reports.

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Maintain computerized parts inventory.

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Maintain work pending files.

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Participate in periodic physical count of inventory.

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Locate or assist in locating materials required by employees and/or contractors.

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Maintain Preventive Maintenance schedules.

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Monitor data for inconsistencies and errors.

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Develop and issue computer reports as requested.

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Order parts and supplies as directed by supervisor.

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General clerical duties including filing, photocopying, faxing, posting of notices, and retrieving/distributing mail.

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Ensure all paperwork meets KM, customer, and governmental requirements.

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Perform other duties as required and requested.

Position Requirements

EDUCATION:

•

High school diploma or equivalent

•

Associates degree preferred

EXPERIENCE / SPECIFIC KNOWLEDGE:

•

Customer oriented and able to work in a fast pace team environment

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1-3 years experience in customer service (preferably with bulk) and inventory control

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High proficiency in MS applications (Word, Excel, Outlook, Access) for the purpose of word processing, spreadsheets and information retrieval.

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Working knowledge of standard office equipment

COMPETANTCIES, ABILITIES, SKILLS:

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Able to deal effectively with customers, vendors, and employees at all levels of the organization.

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Ability to communicate and write reports in maintenance terminology.

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Ability to keep detailed records and to manipulate data accurately.

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Self-motivated with ability to work under pressure and meet deadlines.

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Excellent organizational skills with ability to prioritize tasks.

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Ability to manage multiple tasks concurrently.

• Ability to speak and understand English.

• Ability to work with others, take direction from supervisor(s), focus attention on details, and follow work rules.

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Possess ability to pass and complete safety training/certification as required by customers to work in their facilities, and as required by Kinder Morgan.

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Ability to attain TWIC (Transportation Worker Identification Credential) as issued by TSA (Transportation Security Administration).

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Must possess and maintain a valid driver's license and driving record satisfactory to the Company and its insurers.

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Ability to accept supervision/direction and work effectively and cooperatively with other people.

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Ability to focus attention and follow work rules.

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Successful completion of background check and drug screen upon job offer.

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Ability to maintain regular, dependable attendance.

WORKING CONDITIONS:

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Must be willing to work overtime hours during the week, weekends and/or holidays as dictated by operations.

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In order to appropriately perform the essential duties of this job, regular work attendance is required.

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Must be able to work with a team, take direction from supervisors, keep required work schedules, focus attention on details, and follow work rules.

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Perform work in a dusty and/or noisy environment.

PHYSICAL DEMANDS:

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Must be able to withstand extreme weather conditions as this position will require working outside at times

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Able to work in ambient temperatures

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Must be able to regularly sit and stand

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Must be able to meet other physical requirements of the job including, but not limited to: walking, kneeling, crouching, climbing up/down ladders and stairs; negotiate uneven and moving surfaces, and occasionally lifting and/or moving up to 20 lbs.

PREFERRED EXPERIENCE:

•

Previous bulk terminal experience

The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.

Job level commensurate with experience and skill set

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Customer Service Rep

About This Job

Position Requirements EDUCATION:

EXPERIENCE / SPECIFIC KNOWLEDGE:

COMPETANTCIES, ABILITIES, SKILLS:

WORKING CONDITIONS:

PHYSICAL DEMANDS:

PREFERRED EXPERIENCE:

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