Customer Service Rep

National Metalwares is looking for a Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build strong relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to the Inside Sales Manager.

Primary Duties & Responsibilities

- Correspond with customers via telephone, e-mail, etc.

- Following standard operating procedures, respond to inquiries, place orders and provide order updates.

- Track orders through delivery; update manufacturing/shipping team and customers as needed.

- Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate.

- Maintain a proficient knowledge of all company products and services.

- Accurately enter and maintain all orders and customer data in company order entry systems.

Position Requirements

- High School diploma required

- 2-7 years' experience in customer service position; manufacturing preferred

- Strong communication (Verbal and written) and interpersonal skills

- Strong attention to detail and ability to manage multiple projects in a timely manner

Diversity & Inclusion Statement

National Metalwares and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.