Customer Success Specialist, Software - (InSights Platform)

Overview

We are designing the grid of the future!

Be a part of an innovative team shaping the grid of the future through advanced energy intelligence . For more than half a century, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe, providing consulting expertise and energy intelligence software solutions for complex engineering and grid modeling challenges. As leaders in the renewables space, we are focused on building a modern, secure, and resilient grid. Our InSights Platform is a comprehensive data integration tool providing detailed views of the transmission network and generation projects. Join us in making an impact on the communities we serve and the environment in which we live. Together we can transform the future of energy.

Responsibilities

Join us in leading the change!

As a Customer Support Specialist and Business Analyst for the InSights Platform, you will play a crucial dual role in ensuring customer success and informing the strategic direction of our product. You will be the front line for assisting our users, leveraging your technical aptitude to help them understand and utilize the platform effectively. Concurrently, you will act as a key business analyst, gathering user feedback, researching market trends and competitors, and contributing to the business cases that shape the future of InSights

How You Can Make An Impact

Qualifications

Bring your passion, here's what’s needed:

How We Support You

Location : This position is ideally based in Austin, TX, but remote work within the US may be considered for highly qualified candidates.

Travel : Occasional travel may be needed (10 % or less ) for team meetings, client interactions, or industry events.

EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster

If you are interested in applying for employment with EPE and need special assistance to apply for a posted position, please send an email to: applicationassistance@epeconsulting.com

Third-Party Recruiting Notification

EPE does not accept unsolicited resumes from third-party recruiters. Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EPE will not pay a fee to a third-party recruiter or agency without a previously signed third-party agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team.