Customer Success Associate

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Hybrid: Dallas or Austin TX ( 3 days per week)

About the Role

As a Customer Success Associate, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform. You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth. This role is ideal for someone who is proactive, detail-oriented, and passionate about building strong relationships.

Key Responsibilities

- Act as the first line of support and relationship management for assigned customer accounts.

- Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform.

- Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary.

- Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon.

- Monitor customer health metrics and usage trends to inform strategy and account planning.

- Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs.

- Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations.

- Contribute to customer-facing documentation, presentations, meeting summary’s, playbooks, and best-practice guides.

Qualifications

- Bachelor’s degree or equivalent experience in Business, Communications, or a related field.

- 2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus).

- Strong communication and interpersonal skills with a customer-first mindset.

- Highly organized with the ability to manage multiple accounts and priorities simultaneously.

- Problem-solver with the ability to anticipate customer needs and think strategically.

- Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.).

- A collaborative team player who thrives in a fast-paced environment.

- Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes, mastering new tools, and aligning with shifting team priorities to enhance cross-functional collaboration.

- Demonstrate the ability to pivot focus in response to new company strategies, contributing to dynamic internal projects and providing crucial feedback to product and engineering teams as our go-to-market approach evolves.

Salary range guidance for this position is: $70,000 - $87,500

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.