Customer Service Tier II Representative

In this role you will be expected to:

- Create tickets and assign them to the other team specialists under the direction of the Supervisor as needed

- Submitting Auto RMA’s and the corresponding reimbursements

- Keeping track of all reimbursements for all RMA’s

- Calling customers to schedule Service Technicians to go out on site for service calls

- Coordinating Service Technician schedules to ensure optimal routes are planned

- Monitoring customer solar systems remotely and addressing any system issues

- Communicating with solar manufacturer’s customer service

- Using critical thinking to problem solve

- Troubleshooting over the phone with the customer

- Taking customer inbound calls regularly

- Responding to general daily inquiries that come into Customer Service general email and communication platforms

- Learn and develop knowledge base of monitoring systems used to assist customers

- Ensure clear and extensive notes are recorded in the correct databases

- Submit and track equipment replacements and reimbursements

- Handling customer inquiries concerning audits, additional equipment additions, construction inquiries, power bill reviews, power outage tracking

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Layton, UT 84041 (Required)

Ability to Relocate:

- Layton, UT 84041: Relocate before starting work (Preferred)

Work Location: In person