Customer Service Support Associate

Flexibility Option:

Job Req Id: 30783

Description:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Chantilly, VA no other at this Time

Application Deadline:

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

Supports the day-to-day operations of the Inside Sales Staff in promoting sales and technical assistance. Participates in the marketing and sale of Border States’ products and services, provides input regarding pricing, products, competition and procedures, assists with various projects and greet sand assists customers and vendors who personally come in to BSE.

Responsibilities

Essential Functions

- Work closely with Customer Service Reps and marketing staff to meet and exceed Branch sales and gross profit objectives.

- Actively participates in the marketing and sale of Border States’ products and services.

- Consistently provides responsive, quality service to meet and exceed customer expectations.

- Provides input to BSE personnel on customer needs or concerns regarding pricing, products, competition and procedures.

- Assists with various projects throughout the branch including data entry projects using SAP, Email, Microsoft Office software and/or other third party software and other office related duties as assigned.

- Greets and assists customers and vendors who personally come in to BSE.

Non-essential Functions

- Attends training programs, as required

- Assists with branch meetings, when needed.

- May assist with orders and provide proactive customer service sales and service functions including order entry, expediting, pricing, and follow-up on customer inquiries, as requested.

- May provide backup for answering the in-coming telephone calls efficiently and in a friendly manner.

- May assist with the development of quotations and request bid or performance bonds for customers within company profit objectives and guidelines.

Qualifications

- Minimum of a two-year business, accounting or office degree preferred or the equivalent in work experience.

- Prior knowledge of general accounting duties, operating a variety of office equipment and a switchboard with the ability to perform various data entry projects preferred.

- Ability to read, write and speak in English preferred.

- Prefer good working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, Email and SAP software.

Skills and Abilities

- Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.

- Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

- Lift from Waist:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Lift from Floor:

- < than 10 lbs. - Frequently

- 10 to 25 lbs. - Frequently

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Carried for Distance:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

- Sitting (a continuous period of being seated) - Continuously

- Standing (for sustained periods of time) - Frequently

- Walking (moving about on foot to accomplish tasks) - Frequently

- Bending/stooping (downward and forward) - Occasionally

- Crawling (moving about on hands and knees or hands and feet) - Not at all

- Climbing/Walking Stairs (ascending or descending) - Frequently

- Reaching (extending arms in any direction) - Frequently

- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

- Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

- Balancing (maintaining body equilibrium to prevent falling) - Occasionally

- Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

- Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

- Grasping (Applying pressure to an object with the fingers and palm) - Continuously

- Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

- Talking (expressing or exchanging ideas by means of the spoken word) - Frequently

- Driving (the control and operation of a motor vehicle) - Occasionally

- Desk work (work usually performed at a desk) - Continuously

- Use of a computer - Continuously

- Use of a telephone - Frequently

- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

- Exposure (to adverse weather & temperature conditions) - Not at all

- Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.