Customer Service Representative Wanted

Benefits:

Your Mission, Should You Choose to Accept It:

Be the final voice our customers hear before the day ends. Be the calm in their chaos. Be the closer that makes sure nothing gets dropped. You’ll start each day helping homeowners on the phone and finish as the dispatcher quarterbacking our service techs. This is a fast-paced, phone-first role for someone who feeds off action, impact, and making things happen when others are winding down.

What You’ll Own:

Answer inbound calls with energy and empathy.

Make outbound "Happy Calls" to check in, ask for reviews, and upsell tune-ups or memberships.

Confirm next-day appointments and handle light follow-up on unsold work.

After 3:30 PM:

Dispatch technicians and communicate with field teams.

Handle overflow/rollover calls when other offices close.

Serve as the point person for anything urgent until close.

Scorecard for Success:

✅ 65%+ booking on service calls ✅ 10+ memberships or add-ons per month

✅ Board cleared or clean handoff by 8:00 PM

Ideal Traits:

High energy, phone-first personality

Loves quotas, goals, and friendly competition

Comfortable multitasking between phones, chat, and scheduling boards

Thrives on being the go-to closer at the end of the day

Sees evening shifts and weekend flex as a lifestyle win

Benefits & Perks:

Medical, Dental, Vision, 401(k)

PTO, paid holidays, and bonus time

Bonus opportunities for performance

Company with a 5-star reputation and family feel

Want in? Apply now and include a short note telling us what you love about phone work and what draws you to this type of shift. We want to hear your voice before we hear your voice.

COMPENSATION AND BENEFITS:

Equal Opportunity Employer