Customer Service Representative

Northedge Steel is a leading steel building manufacturer, specializing in high-quality steel structures. With a strong focus on innovation, customer satisfaction, and dealer partnerships, we are expanding our team to better support our growing dealership network. The Customer Service Representative (CSR) – Dealer Support will play an integral role in ensuring that our dealers and internal teams receive exceptional service. This position will provide administrative and customer support to the Territory Manager and Director of Dealer Relations, assisting with dealer calls, inquiries, onboarding, and day-to-day communication. The CSR will serve as a key link between dealers, internal departments, and leadership, helping maintain strong relationships and ensuring the smooth flow of information.

Key Responsibilities

- Dealer Support

- Respond to incoming dealer calls, emails, and inquiries, providing accurate and timely information.

- Assist with dealer onboarding by preparing required resources, documentation, and training materials.

- Maintain detailed records of dealer interactions and support requests.

- Provide scheduling, reporting, and follow-up support for Territory Manager and Director of Dealer Relations.

- Communication & Coordination

- Serve as the first point of contact for dealers when Territory Manager/Director are unavailable.

- Coordinate with internal departments (sales, estimating, production, marketing) to resolve dealer questions.

- Assist with preparing and distributing dealer communication, updates, and reports.

- Customer Experience

- Ensure all dealer and customer interactions reflect Northedge Steel’s commitment to professionalism and quality.

- Provide courteous, solutions-focused service that strengthens dealer satisfaction and loyalty

Qualifications

- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

- 1–3 years of customer service or administrative support experience (construction, building materials, or dealer/distributor network experience a plus).

- Strong organizational and multitasking skills; ability to support multiple stakeholders.

- Excellent communication skills, both verbal and written; bilingual English/Spanish a plus.

- Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and CRM/ERP systems.

- Professional, dependable, and team-oriented approach to work.

What we offer

- Competitive pay based on experience.

- PTO and paid holidays.

- Health, Vision insurance.

- 401k retirement plan.

- Opportunities for career growth within dealer relations and customer experience.

- A collaborative and supportive team environment.

Job Type: Full-time

Benefits:

- 401(k)

- Health insurance

- Paid time off

Ability to Commute:

- Rural Hall, NC 27045 (Required)

Work Location: In person