Customer Service Representative

Customer Service Representative

We are seeking a friendly and customer-focused Customer Service Representative to join our dynamic team. The ideal candidate will provide exceptional service to our customers through multiple channels, including phone, email, and in-person interactions. This role requires strong communication skills, a positive attitude, and a passion for serving.

WEBCO MFG is a growing local business united under one aim: “GIVE THE CUSTOMER WHAT THEY WANT, WHEN THEY WANT IT, & HOW THEY WANT IT”. This aim extends not only to our external customers, but also to our internal ones. We don’t over hire or over staff and pride ourselves on being Home Grown & Employee Owned.

Come grow with us and enjoy….

ESOP - Employee Stock Ownership Plan

Best in Class Benefits Package

Employee Referral Program

Safety 1st Processes

Job duties:

- Respond to customer inquiries and resolve issues in a timely and professional manner.

- Utilize computerized systems to manage customer information and update records.

- Provide clients with information and assist customers with inquiries

- Collaborate with the client team to maintain relationships with current clients.

- Enter customer data into our database with precision and accuracy.

- Work in a fast-paced environment and adapt to changing priorities.

Skills/Requirements:

- Proven experience in a customer service or customer relations role

- Proficiency in data entry and excel.

- Excellent communication and interpersonal skills.

- Experience with computerized systems and software.

- A positive attitude and a strong commitment to customer satisfaction.

About us:

WEBCO MFG was founded more than 40 years ago and is now a proud Employee-Owned Company with more than 150 associates (co-owners). Over the years, we’ve earned an outstanding record for quality and delivery performance, serving OEMs in many rugged, high demand industries. This growth has led to us being one of the only local manufacturers with a Fully Air-Conditioned Work Environment.

Check us out Here: www.webcogh.com

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Flexible schedule

- Health insurance

- On-the-job training

- Paid time off

- Professional development assistance

- Referral program

- Vision insurance

Ability to Relocate:

- Olathe, KS 66062: Relocate before starting work (Required)

Work Location: In person