Customer Service Representative

Responsibilities:

· Answer incoming customer inquiries via phone, email, and text with professionalism and courtesy.

· Maintain accurate fleet and employee DOT records within the electronic compliance system.

· Assist the shop lead in tracking and updating truck maintenance records.

· Support the dispatch team by answering driver questions related to routes, schedules, and customer accounts.

· Send out orders, monitor order progress on routes, and ensure accurate documentation.

· Build and maintain strong relationships with customers, reflecting the company’s family-owned values and commitment to service.

· Enter customer data, including tanks, appliances, and account updates, into the system.

· Review and approve safety checks for submission to the OK LP Administration.

· Upload and organize all documentation into customer accounts.

· Work alongside CSRs to verify account accuracy, ensuring all accounts have serial numbers and current tank information.

· Set up new customer accounts and ensure proper onboarding in the system.

· Research and resolve customer disputes, keeping customers informed throughout the process.

· Maintain accurate and up-to-date customer data records.

· Collect and process past due balances to keep accounts receivable current.

· Take initiative to improve data systems, workflows, and team efficiency.

· Collaborate with team members, offering support across departments when needed.

Qualifications:

· At least 21 years of age

· High school diploma or equivalent

· 1-3 years of accounting or accounts receivable experience

· 1-3 years of customer service or other applicable work experience.

· Intermediate computer skills.

· Ability to work in a group office setting, whether the task requires independent or group work.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Paid time off

Work Location: In person